On July 3, 2015 I paid this company 2400.00 to stay at a property at Avianni homes house # 134 viola dr Davenport Fl.I call them several times to get info package which is the gate code and door code, however they never answerd but I then emailed the company and they emailed me back the code to enter the gate and door code.
On august 2nd 2015 my booked date, My family of 11 and I arrived to the mention address to find that another family was utilizing the home, we literally entered the home but we were lucky that family was out. We went to the info office to find out that the company bailed out and over booked homes and took off with families money.. We were stuck! And lucky again the office had a smaller house for 1500.00 we were able to rent for our 7 day stay....
But my family and I were robbed and missed out on everything we planed for our stay. I don't know what I could have done to prevent this, but before booking I checked with the BBB and trusted it was safe and a report was filed with the local police Polk county department. But for any body reading this call the information house usually near the entree gate and ask question...
With my family so Flew in and some drove, that was a horrible experience for our children!We worked so hard for that getaway and this was the result.
More Review Details
What I liked
What I disliked
- Robbed my family and children of disney
- Reason of review:
- Problem with delivery
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Discount Vacation House Rental
- Review category
- Hotels and Resorts
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