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I booked a non-refundable ferry ticket from Dover to Calais on 3/06/2021. The day before my departure, I received a text from the ferry company that I must be there one hour before.

On 3/06/2021 I was there two hours before the sailing.

Due to the Covid-19 situation, I was NOT allowed to travel out of the UK. I supposed to move some goods, because I'm moving my house.

Unfortunately, I was NOT allowed to leave UK borders.

I tried to amend my booking with no success.

I tried to call customer service -no answer at all, no response.

Not only that, but I wrote emails and emails and no help.

The whole situation was NOT my fault.

I'm still trying to find a way to have my money back or a chance to rebook the sailing for next month.

Worst experience ever.

I'm very disappointed, and I don't recommend this company.

No RELIABLE company,


Monetary Loss: $156.

Preferred solution: Let the company propose a solution.

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