Direct Express - Poor customer service

58 of 124 Direct Express reviews

Direct Express mistakenly gave me a $190 credit on June 2. On June 3, I was debited twice to correct the mistake. In short, the second $190 debit was erroneous. I've been trying to get the money back since June 5. I spoke a customer service agent who said it would be returned in 48 hours.

When it didn't show up back on my card, I called again. The customer service agent said the person I spoke to was wrong. It would take up to the 22 of June for it to be returned. The $190 was not added to my balance on the 22nd when my regular deposit was made.

Now for some reason every time I call customer service, the phone hangs up once I am connected with the person who is supposed to be able to help me. I even mailed a letter with the details of the problem. No one has responded or made a correction my account.

This review is a subjective opinion of a user.
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  • What I liked
    • Convienance of the card
  • What I disliked
    • Customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$190
Product or service
Direct Express Account
Review category
Cards
review #875839

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58 of 124 Direct Express reviews

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