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I'm guilty of trusting Direct Energy Services LLC in Westerville, Ohio, my supplier of natural gas for my home in Cleveland.A few years ago I Got a knock on my door from their rep offering a great low rate, no commitments etc.

so I said sure. My mistake was not keeping an eye on my bill. Somehow I was later put on a variable rather than the fixed plan. When I compared my rate $8.29 per McF to rates posted on their website of $3.99 per McF I had to call their customer service.

Keep in mind that for Dec. 2016 I used 19 McF or difference of $81.70 just for that one month. When I called customer service the computer offered me a choice of numbers to push.One of which was "if you have questions on your bill" another if you wish to cancel and another if you wish to renew. Each time I choose question on bill The kind computer said I was being transferred then disconnected me, 3 times.

So I tried the number for "renew service" surprise, surprise I got right in.

Told on variable plan offer a fixed rate of $3.33 per McF for a 30 or so month commitment and I would get a $75.00 prepaid visa but nothing for the past.I'm done with this business and suggest you do the same.

Review about: Natural Gas.

Review #994997 is a subjective opinion of a user.

2.3
Customer service
Staff
Product or Service Quality
Website
Reason of Review / Monetary Loss Pricing issue / $500
Preferred solution Full refund

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