Mississauga, Ontario
1 comment
Not resolved

Bad Customer Service on the phone and billing us even we don't even have any service from them anymore.

I called in Direct Energy Ontario in March 3 times about the Remove the Water Heater tank from my house. The representatives mentioned the Billing will stop as soon as we drop off the Water Heater tank in the Drop off Stations. So we did on March 29th, 2010 and we received the Removal number.

I still received the Billing from Direct Energy in April. I called and the representative told me it will take 2 or 3 billing cycles. I should still pay the bills, which I did until August Bill.

I called in August 20, 2010 3:30PM, the representative; "Kennel" answered my call. But I was on hold for 20 minutes. He said he was trying to call other department for this issue. At the end, he said he will call me back and I gave him my contact number. I NEVER HEAR FROM HIM.

I called back on August, 23, 2010 11:35 PM, the representative; "John" answered my call. He confirmed that I should get the refunded back. I was happy about that. But I forgot to check the refunded amount.

I called back on same day at 12:19 PM, the representative; "Ashley" answered my call. She gave me the total amount $95.03. But it was not the right amount. I asked her to give me the break down and she refused to do so. She said it was the system calculated and she couldn't give me the break down but just the period – April 16, 2010 to August 23, 2010.

I mentioned it should start from March 29th, 2010. She said they got the Water Heater tank from the Drop off station until April 16th, 2010. It was not my problem when your internal transfer the tank. It was in your company place and I got the confirmation on March 29th, 2010, you had the tank. I asked for the Supervisor and I got the run-around statement – "No Supervisor right now, he/she will call back you in 72 hours". (NEVER HEAR FROM ANYONE!). I asked that what happen if no one calls back. She said call back here again! I bet Ashley never put my request for Supervisor, just like the first time – no one call me back.

I asked what about my last Friday's call. She said no one record any call back from last Friday and no one called "Kennel" in the term.

I paid $22.99 + GST in past April/May/June and HST on July and August in full. I don't get all my money back. It is crazy. Don't ever trust them when they ask you to pay first and they will pay you back - WITH LESS THEN YOU PAID THEM for no service at all.

Review about: Water Heater.

Review #195635 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Direct Energy?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Andrea
#221231
I'm suffering the same thing right now. Old tank was returned May 4th and it's now December and I'm STILL being billed. DirectEnergy gives me email addresses that bounce, fax numbers that they claim never receive the fax that I have now sent 3 times!

You May Also Like

"DO NOT I REPEAT DO NOT BUY FROM THIS COMPANY. This is my nephews FB as i do not have my own however i am in my 50s and Purchased..." Read more
"Received an offer stating that I would receive 25000 Aeroplan miles for renting a water heater from Direct Energy. Called several times to confirm the offer. Each time the representative..." Read more
"I bought 3 turbines and a controller a year ago. In one year I got broken blades, the turbines shook like crazy, never worked or made 20% of the sold..." Read more
"I did not have a choice when I bought my house 8 years ago as to who supplied my propane. But from the start it's been a horrible experience dealing..." Read more
"Ordered a two pack of Makita BL1830 and received a two pack of BL1815. The capacity rating of the BL1830 is 3.0 au and the capacity of the BL1815 is..." Read more
"Run away from this Company! This is a very very dishonest group. I was to receive a ready to run complete engine from a 1974 Wagoneer it was to be..." Read more
"I was told to wait for my battery order to arrive by the seller. order was valued $713USD The seller went into radio silence, would not reply to emails or..." Read more
"My wife bought me the low cut slip on shoe for my birthday, as i have 4 pair of shoes and 1 pair of the work boots I was excited..." Read more