Direct Auto Insurance Phone Numbers and Emails

Toll-Free Number:

  • (877) 463-4732
Send Message

Customer Service:

  • (877) 756-6637
    24/7 Roadside Assistance
  • (855) 963-1683
    Emergency Protection Plans
  • (844) 961-9453


  • (855) 326-1882
    Glass Claim
  • (800) 403-1077

General Info:

  • (855) 867-9740


  • (844) 874-3609
    Privacy Inquiries

Direct Auto Insurance Emails:

Customer Service
Jobs/ Career
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How to Contact?

Most Popular Number:

(877) 463-4732
Total calls: 22 Issue resolved: 1 Last call: Jan 23, 2024

What Is Direct Auto Insurance Customer Service Number?

The toll-free phone number for Direct Auto is 1-877-463-4732. You can choose an option to contact customer support by pressing 1.
There is also a Direct Auto 24-hour number for claims: 1-800-403-1077. By pressing 2, you can report a new claim. To check the status of an already existing one, press 3. This Direct Auto Insurance phone number is available 24/7 should you need help outside regular working hours.

How to Contact Direct Auto Insurance via Live Chat?

The chat option is only available for established customers. If you are a current customer, log into your account to use this privilege. You can find the link to the live chat by clicking “Claims” at the top of the website and choosing “Contact claims.” The virtual assistant is available 24/7, while a live chat representative can help you with claims-related questions only within working hours, Monday through Friday, from 8 am to 8 pm EST.
If you’re not a current customer and wish to get a written answer to your questions, use email. You can find the option of emailing customer care on the Contact Us page.

What Are Direct Auto Insurance Customer Support Working Hours?

Direct Auto Insurance customer service hours are Monday through Friday from 8 am to 8 pm CST and Saturday from 10 am to 4 pm CST.
If you need to report a claim, use the 24/7 Direct Auto phone number for claims-related questions.
You can reach Direct Auto Insurance customer service via The customer support representatives are available 24/7 to answer your emails and provide detailed instructions to help solve your problem.
You can also contact a live agent via chat Monday through Friday from 8 am to 8 pm EST. The chatbot is ready to help 24/7. The functions are available only if you are a current customer.

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Contact Information

Direct Auto Insurance Website:

Direct Auto Insurance Help Center:

Corporate Office Address:

Direct Auto Insurance
P.O. Box 3199
Winston Salem, North Carolina 27102-3199
United States

Other Info (opening hours):


Monday - Friday: 8:00am - 8:00pm CST

Saturday: 10:00am - 4:00pm CST

Mailing Addresses:

Attn: PIP Department

P.O. Box 2989

Clinton, IA 52733

Attn: Claims Department

P.O. Box 1623

Winston Salem, NC 27102

More contact details


+1 (877) 622-7338

Direct Auto Insurance Rating Based on 5 Reviews

Rating details

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Billing Practices
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Summary of Direct Auto Insurance Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Direct Auto Insurance?

Payments and Charges Question:

  • “Payment”
  • “Billing issue”
  • “Pay my bill”

Request for Information Question:

  • “Inquiring about a payments”

Account Question:

  • “Not able to login”

Product/ Service Question:

  • “I keep getting the run around on my claim and already did the work to move the process along like take my car in shop for pictures ordered the police report and been call daily”

Other Question:

  • “Claim not settled, no answer from adjuster”
  • “Existing claim”
  • “Qute”

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