Contact Dime Customer Service

The Dime customer service team is available for written support via dimesupport@dime.com. This is where you can resolve most of the inquiries related to the company’s services. When composing your letter, be sure to include relevant details such as your name, email address, and a brief description of your inquiry. Use the mentioned Dime email to send non-urgent matters. For an immediate resolution, it’s better to use phone communication.

Dime's hours of operation are Monday through Friday from 8 a.m. to 5 p.m. and from 9 a.m. to 1 p.m. Regarding the "Get Balances" line and the telephone number for servicing customer-related reporting of a lost or stolen debit card or disputing a debit card charge, they are available 24/7.

There are several ways to contact Dime online. If you need immediate assistance to resolve your inquiry, navigate to the bottom menu of the Dime website. There, you’ll see the clickable support number. Additionally, you can click on the “Contact Us” button at the bottom and follow one of the phone or email Dime contacts there.