Digicel Group Phone Numbers and Emails

Customer Service:

  • +1 876 619 3444
    From Non-Digicel Mobile and Landlines
  • +1 876 619 5000
  • +1 876 380 7626
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Digicel Group Emails:

Customer Service
Legal
Privacy Inquiries
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Digicel Group Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    69% phone 31% email
  • The best phone number to call Digicel Group is 18766193444. 71% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Saturday.

  • People call Digicel Group mainly because of product/ service, activation/ cancellation, payments and charges.

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Contact Information

Digicel Group Website:

Digicel Group Help Center:

Corporate Office Address:

Digicel Group
14 Ocean Boulevard
Kingston,
Jamaica

Digicel Group Rating Based on 3 Reviews

Rating details

3.2
more details
Product or Service Quality
Coverage Area
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Digicel Group Customer Service Calls

31 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Digicel Group?

Product/ Service Question:

  • “Disconnection of my number”
  • “To get back access to my voicemail”
  • “Disconnection 0f my chip”

Activation/ Cancellation Question:

  • “Need to cancel a prepaid”
  • “Activation”
  • “I just see dat I have put on a 7 day plan but I didn't renews the plan put it's on I have Wi-Fi at my home so uncoils please cancel the plan and send me back the credit please.”

Request for Information Question:

  • “Want to check if my phone number is still active”
  • “New costumer need confirmation on package Transferred my internet to my new address”

Payments and Charges Question:

  • “Bill”
  • “I paid my bill still no Internet”

Cards Question:

  • “Good morning! I just noticed tjat your company had sent a message in regatds taking away my sim card. I am going back to Jamaica on Tuesday June 25”

Refund Question:

  • “For a refund credit to a number i se d by mistake”

Staff Question:

  • “I purchased a roaming plan and still haven't been able to use the services. I want my money back”

Account Question:

  • “To stop the subscription for 18 usd per month”

Other Question:

  • “I'mHaving trouble roaming my phone”
  • “Need a roaming plan”
  • “Esim”

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