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Today I went to ***'s for the first time. While walking in a found a wallet.

Cash was obvious and I also found a driver's license. I walked in and went to someone helping a customer. I excused myself and asked told them of my find and asked for store manager. She sent me to customer service.

The other customer with her commented on my nice gesture. I went to customer service. Waited five minutes. Finally, told the clerk about find and he put wallet in drawer.

I said he should contact the store manager as person who lost wallet my be upset over loss. Clerk said they were busy but relented when I pressed him. Customer behind me said clerk must have never lost a wallet so did not seem to care or empathize. Some one else came to desk (maybe manager) she took wallet and place it in drawer.

I as if she was going to try to contact the person with license in wallet. She said: how am I supposed to do that? I commented that person who lost wallet my be upset and looking for it. Manager did not care.

I said I will take the wallet and address the issue. I also told her this was my first experience with ***'s and it was disturbing. I said I could not shop there. She said good and seemed as though my concern for the wallet was bother to her.

I am NEVER going to ***'s again.

I did the same with Hanes Department store 15 years ago and Arther Andersen accountants when then pissed me off. Both of those companies are out of business. I hope ***'s is next.

(By the way, I was on my way to police station with wallet. I plugged in address of person who lost it.

I was closer to me than police station so I went to their home.

They were outside. In summary, they were very thankful I found and returned wallet.

Reason of review: Poor customer service.

Location: Neptune Township, New Jersey

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Just wondering what did you expect them to do to return the wallet?

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