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3.0

Went to buy a pair of golf shoes! Had the Sunday Big5 ad, ***'s wanted $60 for a pair of shoes Big5 had on sale for $44.

Asked the "golf pro" if they price match, he seemed kind of annoyed at the question but said they do, but only if it's the exact same model and if you bring the paper ad in, they won't do it if it's online? Told him no problem, I have the paper ad! Went to pay, they called the manager to verify, she looked at the ad, then the shoes, she also seemed annoyed. She asked me if it was a current ad, I said it was and showed her the date, she said oh yes it is, pulled the shoes out, looked at them again,she verified they were the same shoe.

At this point I'm thinking have they ever price matched an item before? This shouldn't be that difficult. Then she says oh we can't price match this, the Big5 price is a "special" sale price, we only price match "regular" sale prices? What kind of *** logic is that?

The Big5 sale was a 4 day end of the year sale, there was no special price at special hours, etc?

Either way she said no go, so whatever, off to Big5 I go! Way to treat your customers like they owe you their business lady, never going to another ***'s, especially not with a Big5 down the street and a Sports Authority across town.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Dicks Sporting Goods Pros: Selection.

Dicks Sporting Goods Cons: Customer service.

Location: Stockton, California

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Guest

6 days after the promised 48 hours I got an email that basically said they were wrong and should've matched the price, they would forward the info to the appropriate people at the store to make sure it doesn't happen again to someone else!

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