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On Thursday the 27th of November 2014 I ordered online 2 pairs of Georgia Boots from *** Sporting Goods. This is the first time I have ever ordered or shopped from *** The price was great so my wife on the drive home at about 2130 hrs on Thursday ordered the shoes in a size 8 for me. About 2 weeks later we wondered where the shoes were and almost immediately after received an e-mail from *** telling us they were cancelling our order due to availability issues. I called and spoke with customer service who was less then helpfull. They tried telling me that I ordered the shoes at 0130 on the 28th of November 2014 even though I was asleep at that time.

After going back and forth with them regarding inventory issues and them saying I ordered them on Black Friday which I did not. The supervisor whom I was on hold 20 minutes for told me there was nothing she could do for me because corporate told her she could not honor Black Friday deals. I did not order them on Black Friday but they said I did so I am out of luck. I even asked If I could just change my size to 8.5 which was in stock and she told me that I could but I would have to pay full price for them. This pissed me off even more because I was never told the shoes were on back order and never given the chance to change to a size in stock. This is the last time me or my friends and family will ever go to a *** Sporting Goods which is too bad because they just opened one near me and I was looking forward to it.

If anyone has info on how I can contact corporate please let me know. I will not let this die. I will continue to tell people about the horrible customer service at *** unless someone from corporate would like to contact me and make this right. Thanks for listening

Reason of review: Poor customer service.

Monetary Loss: $70.

Preferred solution: Deliver product or service ordered.

Dicks Sporting Goods Cons: Customer service and communication.

Location: Mount Vernon, Washington

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Guest

Go to Google for "***'s Sporting Goods, corporate office.

Owners live in N.Y.

Or go to Yahoo Finance, put in search board, then go to

Insider Information.

That gives you the names of the officers.

Hope this helps.

Guest

Just an fyi, *** customer service is a separate entity than the stores and the website is run by eBay so that would explain a lot.

Guest
reply icon Replying to comment of Guest-920468

Wow. Did not know that thanks for the info.

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