70 views
1 comment

I took my rifle to ***'s to purchase a scope and have it mounted. I was also going to buy hunting licenses for myself and 16 year old sons who was with me on his first season of hunting.

I walked my rifle, locked in its carry case through the story to the back where the hunting and guns department is located.

I was greeted by two gentleman, Ian and Nate. The first thing Nate said was, "did you just walk through the store with that gun? Stunned by the question I answered yes. Nate said your not allowed to bring a gun in the store without checking it at the front and having a lock placed on the trigger.

Surprised by this greeting, I replied what ever, giving a look of surprise and dismay and said, I was not aware of this policy. Nate responded with a mocking, "what ever?" People get nervous when they see someone walking through a store with a gun, as a matter of fact, I get nervous seeing someone walking through the store with a gun. At this point I picked up my gun case to leave and that is when Ian GRABBED the gun case out of my hand and said, you will have to pick this up at the front of the store. My 16 year old son and I waited at the front as Nate meandered through the isles on his way to hand me the gun at the front of the store.

I have never been so humiliated and insulted. As a shop owner myself in the service industry, I would have fired my employee on the spot for such a rude and disrespectful greeting. There are so many failings in this customer service scenario that I am to irritated to list them all and anyone with half a brain could start their own list.

Ian and Nate work at the *** in the Great Northern Mall in Clay NY. the only thing Ian and Nate hate more than their job are the customers that come to them for service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Dicks Sporting Goods Cons: Customer service.

Location: Fulton, New York

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Yeah you show those idiots who's boss. I like to walk into stores and walk around with my guns too.

Who cares about store policy or the signs they have posted and NY did you say? I'm pretty sure New York has some pretty lax laws on carrying guns around public stores so not to worry. I truly am sorry that your feelings got hurt by a couple of college students that probably do hate their jobs and want to keep everyone safe.

However I am a little concerned that you said you would like to fire (your weapon) at your employees. Great work boss

Dicks Sporting Goods Reviews

  1. 110 reviews
  2. 44 reviews
  3. 15 reviews
  4. 3 reviews
  5. 12 reviews
Dicks Sporting Goods reviews