Dick Smith New Zealand Phone Numbers and Emails


  • +649 887 6981
    Privacy Inquiries
  • +61 130 000 3425
    Privacy Inquiries
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Dick Smith New Zealand Emails:

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Contact Information

Dick Smith New Zealand Website:

Dick Smith New Zealand Help Center:

Corporate Office Address:

Kogan Australia Pty Ltd T/A Dick Smith
139 Gladstone Street
South Melbourne, Victoria 3025

Other Info (opening hours):

Mailing Address:

P.O. Box 2194

Auckland 1140

New Zealand

Privacy Officer Mailing Address:

Box 2579

Melbourne, VIC 3001


Dick Smith New Zealand Rating Based on 4 Reviews

Rating details

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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

How Good is Dick Smith New Zealand's Customer Service?

Tadd Nnr
Tadd Nnr
Feels Disappointed | Sep 03, 2023

No good at all

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Georgann Dso
Georgann Dso
Feels Disappointed | Aug 30, 2023

Pull *** how many times called never answered it about the money took from my account $149 I don't know why I'm gonna take to the court

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Jyl Fpm
Jyl Fpm
Feels Disappointed | Aug 30, 2023

I'll never buy another thing from dicksmith especially online...your ripping people off by charging them $149 ...DISCUSSING

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Sherran Zbe
Sherran Zbe
Feels Disappointed | Jul 21, 2023

No help at all!!!! I have been charged for an item not ordered by me- and no item received in the mail
19th July $149.00. 6RUP66Y7
The item I did order was 04July 6CF2NCRZ $61.99 magnetic bricks which I received. I would appreciate follow up on this please.

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Summary of Dick Smith New Zealand Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dick Smith New Zealand?

Payments and Charges Question:

  • “Over charged on purchase”
  • “Charged twice or credit card fraud”
  • “Wrong payment”

Account Question:

  • “Money has been taken out of my account”
  • “Cannot pay account bank has checked and it's from your end”
  • “Unknown money removed from my account”

Product/ Service Question:

  • “No product”
  • “To buy a kogan 42"”
  • “$149 has been withdrawn from account by you and without my consent”

Refund Question:

  • “Refund”

Cards Question:

  • “Money taken from credit card”
  • “Someone used my card to buy something”

Shipping and Delivery Question:

  • “Urgent Item not delivered”
  • “I want to know about the shipping for an item I want to purchase”

Request for Information Question:

  • “Purchase question”
  • “To ask about your automatic online bank deduction”
  • “Inquiry”

Activation/ Cancellation Question:

  • “Cancel order and subscription”
  • “Cancel my order”

Other Question:

  • “Still waiting for my order to arrive”
  • “Have you received my order ?”
  • “My order”

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