Diamondback Bicycles Phone Numbers and Emails

Toll-Free Number:

  • (844) 462-0485

Diamondback Bicycles Contact Information

Diamondback Bicycles Website:

Diamondback Bicycles Help Center:

Corporate Office Address:

Diamondback Bicycles
6004 South 190th Street, Suite 101
Kent, Washington 98032
United States
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Summary of Diamondback Bicycles Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Diamondback Bicycles Customer Service?

Request for Information Question:

  • “Product question”

Product/ Service Question:

  • “Broken part”

Shipping and Delivery Question:

  • “Availability Atroz 1 & 2 size small and med”

Other Question:

  • “Bike purchase has been declined twice.”
  • “Need a rear tire”
  • “New bike issue”

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Diamondback Bicycles Return Policy
JavaScript seems to be disabled in The Customer's browser. The User of Website must have JavaScript enabled in The User's browser to utilize the functionality of this website. The company has done everything Diamondback Bicycles can think of to make returns hassle-free - including picking up shipping costs on returns. www.diamondback.com know it can take time to ensure everything is just right, so The Customer have 30 days from the delivery date or pick up date to send it back to Diamondback Bicycles if it is not perfect. Remember that any product The Client of Diamondback Bicycles return must be in new condition and shipped in the original packaging. Affix The Customer's FedEx return label to the outside of the box. Drop off the package at any FedEx location. Diamondback Bicycles will review The Client's information and send The User of company services a response within two business days. Once The User of Website receive The Customer's RA number, take bicycle and return shipping tag to original pick-up location.
To read more: https://www.diamondback.com/returns
Diamondback Bicycles Delivery Policy
To read more: https://www.diamondback.com/shipping
Diamondback Bicycles Warranty
Diamondback products are designed to embrace the ride. Diamondback Bicycles stand behind the quality and craftsmanship of all Diamondback Bicycles's' products, but realize that sometimes there are unforeseen problems. Damages from abuse, normal wear and tear, and neglect are not covered by warranty. Nor are damages that do not affect the functionality or safety of The Customer's bike. However, if The User's bike has a manufacturing defect that is covered by Diamondback Bicycles's' warranty, Website are committed to providing prompt, courteous, and effective customer service. The Customer's submission has been received. This warranty is offered to the original purchaser only. This warranty only applies to the original retail purchaser and is not transferable. Specific model exceptions to this warranty are noted with the bicycle documentation. Diamondback Bicycles' sole obligation during the acceptable duration of this warranty is, at Diamondback Bicycles' option, to repair or replace the product with a current item that is equivalent in construction, design, or value.
To read more: http://ride.diamondback.com/support-warranty
Diamondback Bicycles Terms of Service
To read more: https://www.diamondback.com/tandc
Diamondback Bicycles Privacy Policy
JavaScript seems to be disabled in The Customer's browser. The Customer must have JavaScript enabled in The User's browser to utilize the functionality of this website. Accell North America (Accell NA, "Company", Diamondback Bicycles, Diamondback Bicycles's' or Website) respects The Client's privacy and is committed to protecting it through Company's compliance with this policy ("Privacy Policy"). It does not apply to information collected by (i) Website offline or through any other means, or (ii) any third party, including through any application or content (including advertising) that may link to or be accessible from Company's Services. This Privacy Policy refers to personal information which is information that can be associated with a specific person and used to identify that person. Personal information does not include information that has been anonymized so that it does not identify a specific user, which may be used for any legal purpose.
To read more: https://www.diamondback.com/privacy
Diamondback Bicycles FAQ
To read more: https://www.diamondback.com/faq
Diamondback Bicycles reviews and complaints
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