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We have similar situation my boyfriend we already own time share with Monarch Grand Vacation and we find out that it was buy out by Diamond Resort but we were still getting mail from Monarch so we decide to attend to one of Diamond Resort presentation and 2 different people try to push us to upgrade because that was the only way that we were going to be able to use the time share and we keep asking if they took over Monarch why do we need to pay more money in order to get transfer over there system (Diamond Resort) after we spent 3 hour listen to different sales people we got trapped to spend almost $2000 the sale people new that we already check out and we were on the way out and we need it to drive home for 4 hours,we were tiered and we were on the rush to leave and make the mistake not to ready everything completely by the 2nd day That I read everything I told my boyfriend we were miss lead and that we just got trapped with a sampler not an upgrade like that salesman and we only had 18 months to use it....so I call Diamond Resort to complaint and I spoke to one of their bad customer service and they confirm what I have read and they will not be able to cancel this because it already had happened more than 48 hours..and with snappy voice she said..one more thing you will not be able to use your sampler until 75% of the loan amount is paid off... we put this $2000 upgrade/sampler in monthly payment and is almost pay off and now every time I call to make reservations they never seem to have nothing available, but when you look at Travelocity or any of this travel side they seem to have it all kinds of availability...

I hope that somebody take this complaints seriously and investigate the tactics that Diamond Resort used to confuse people...an very very upset list off that we spent $2000 and we still stack with association fees from Monarch Grand Vacations/Diamond Resort..hope someone investigate because we can get any answer from Diamond Or Monarch

Reason of review: Not as described/ advertised.

Monetary Loss: $1859.

Preferred solution: Full refund.

Diamond Resorts International Cons: Do not live up to contact, Miss leading consumers.

Location: Las Vegas, Nevada

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