The financial organization provides two main Diamond Credit Union phone numbers for real-time communication regarding urgent matters. The local line is available at 610-326-5490, while the toll-free line serves customers at 1-800-593-1000. Both are designed to assist with various matters related to financial services, whether it is requesting more details about loans or resolving issues with providing a mortgage. To receive Diamond Credit Union's help promptly, prepare all your questions in advance.
For non-urgent matters requiring providing screenshots or other visual materials, use a written format of communication with the Diamond Credit Union customer service team by sending a letter to askdiamond@diamondcu.com. When composing the main text in the body of the letter, don’t include personally identifiable information like account numbers. This is necessary for security. The mentioned Diamond Credit Union address for sending emails is suitable for non-urgent matters. If you need to resolve your matter immediately, it’s better to call the manager.
Diamond Credit Union hours are Monday through Wednesday from 8 a.m. to 5 p.m., Thursday from 8 a.m. to 7 p.m., Friday from 8 a.m. to 6 p.m., and Saturday from 8 a.m. to 1 p.m. This schedule applies to phone support. Regarding online chat, it is available Monday through Wednesday from 8:30 a.m. to 4:30 p.m., Thursday from 8:30 a.m. to 6:30 p.m., Friday from 8:30 a.m. to 5:30 p.m., and Saturday from 8:30 a.m. to 12:30 p.m. All hours are indicated, taking into account the Eastern Time Zone.
The Diamond Credit Union website provides various options for online support. If you need real-time communication, click on one of the telephone numbers at the bottom menu. Alternatively, you can use a Diamond Credit Union live chat. For this, click on the appropriate icon in the lower-right corner, then send a message to a virtual assistant. If your inquiry isn’t urgent, follow “Contact Us” at the bottom menu, open the “Email” block by clicking on “+”, and fill out a contact form.
