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This is an incredible shame and total disgrace on the part of DHL. The sales person, Cody Burris, more or less dumped the situation back into my lap, and had me deal with the billing department.

First, I dealt with a lady named Debbie. She reached out to Mr. Burris, but she told me that he gave her "vague" information. Then I never heard from her again.

The company claimed that she was somewhere for training. I never heard from her again, so I had to call the billing department again, and got a supervisor named, John. John tried to be very helpful, but he told me as of yesterday (10/23) that because it wasn't a Billing Department issue, that he could not help me. Keep in mind this has now went on for about 2-2-1/2 weeks more.

He also said that he reached out to Mr. Burris and the Sales Team. Basically, it was explained to me that what's happened is that if they would give me a reduction in the price, it would cut into the Mr. Buriss' money, and the Sales Team doesn't want that.

I was advised to contact the President's Office of DHL, Mr. Mike Parra. So, that's what I'm going to do, and also, I want to contact the credit card company to file a Merchant's Dispute. I am also considering contacting the FTC, the State Attorney General's Office of Arizona, the Better Business Bureau, and because of all the shadiness, I really think the IRS should look at their books.

It is a shame that a sales person is screwing over a customer, and that the Sales Team is trying to cover up for it.

I wonder what other shady practices this Sales Team is doing?

Reason of review: Being screwed over in price, and that the salesman has no integrity and is a spineless, greedy bastard that thinks he can get away with it, and a company who won't take responsibility!.

Monetary Loss: $2600.

Preferred solution: Price reduction.

DHL Cons: Lack of integrity, Run around.

Location: Pittsburgh, Pennsylvania

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