Dettol Phone Numbers and Emails

Customer Service:

  • +44 333 200 5345

Dettol Contact Information

Dettol Website:

Dettol Online Chat:

Corporate Office Address:

PO Box 4044
Slough, Slough SL10NS
United Kingdom
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How to contact Dettol

Customers reach out to utility companies for customer support about various issues including:
- Account setup and account information
- Reconnection procedures and delays
- Billing and payment issues
- Cancellation and change of service provider
- Service transfer issues and change of address
- Emergency issues
- Utility outage
- Delivery issues

Below is a look at the necessary information and documents required when calling utility companies about the various issues.

Account number queries, sign up, and disconnection queries

Usually, when calling to set up an account with a utility company you will need to provide the following:
- identification documents e.g. ID, Driver’s License, or Social security number;
- your physical address e.g recent bill;
- start date;
- mailing address through which your billing invoice will be sent;
- contact information including phone number and email address.

Similar requirements apply for reconnection or disconnection, though some companies also require a deposit or a disconnection fee from you. To get your account number, you will need to provide:
- your name;
- zip code;
- social security number.

If the utility company has an app or website where you set up an account, you will be required to provide the following information during the sign up process:
- phone number;
- email address;
- zip code;
- physical and mailing address;
- utility account number (if already issued);
- first and last name.

For account number queries, call customer service with your:
- zip code;
- address;
- full name.

Supply issues or outages

When calling utility companies to report or check on the status of an outage, you will be asked for:
- account number;
- zip code;
- address;
- personal identification information such as the last 4 digits of your social security number, first name, and last name.

Billing and payment issues

The most common complaints to utility companies regarding billing and payments include
being overcharged or being billed but the amount does not reflect on the company’s records resulting in a disconnection.

When calling customer service for either scenario, you need the following:
- billing invoice for the particular period;
- bank statement or receipt showing the overcharged amount or the amount you paid.

In the case of an overcharge or double charge, the company may initiate a refund to your payment method. Otherwise, contact your card issuer or payment method provider to seek a chargeback. You will be required to provide:
- proof of transaction e.g bank statement;
- a copy of the invoice for the particular period.

Emergency issues

You may call your utility company for emergency technical issues such as outage. However, for emergencies that may be life-threatening, call 911 to have the issue resolved immediately and then notify the utility company. In both cases, you will be asked to describe in detail what is happening and to provide your location.

Since there may be differences in the customer service procedures and document requirements from one utility company to another, you must review the particular company’s help center for any specific requirements. Or, you could contact customer support to find out the documents and information you need to provide to facilitate the resolution of a given issue.

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Dettol Terms of Service
Company's corporate Website at contains a list of Dettol's' local companies and their contact details. The User also may not use any automatic or manual device, program, algorithm or methodology, or any similar process on any portion of the Website or Content. Subject to the above, The User of Website may download insubstantial excerpts of this content to The User's hard disk for the purpose of viewing it provided that no more than one copy of any information is made. Always consult The Client's doctor or pharmacist for advice on treatment of individual circumstances and needs. All details, descriptions and prices of, and other information relating to, products and/or services appearing on the Website or any Brand Website are of a general nature only. Dettol do not guarantee that any product and/or service appearing on the Website or any Brand Website is or will be available at the location and time The User of company services wish to purchase any particular product and/or service.
To read more:
Dettol Privacy Policy
The Company are committed to protecting The User's privacy. This Privacy Notice applies to all of Dettol's' brands globally and explains how The Company collect, use, disclose and protect The User's Personal Information and respect any rights The User of Website benefit from under The Customer's local law. This is broader than just information of a personal or private nature, and also includes information such as The Client's name, date of birth, and e-mail address. It also includes information about an individual's criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws. The Client of Dettol should be aware of the fact that Dettol's' Sites may contain hyperlinks to third party websites, apps, etc. The Company have no responsibility or liability for the content and activities of these third party websites, apps, etc. As these third parties may collect The User's Personal Information, Website suggest that The User of company services consult the privacy policies of these third parties to learn more about their use of The Customer's Personal Information.
To read more:
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Dettol reviews and complaints

Dettol is ranked 272 out of 1452 in Utility category

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