Contact Derek Lam Customer Service
How to Reach a Person at Derek Lam
Verified Contact Information
Toll-Free Number:
-
1-855-513-1649
Customer Service:
-
1-212-929-1338
-
1-212-966-1616
General Info:
info@dereklam.com
Jobs/ Career:
internships@dereklam.com
Internships
careers@dereklam.com
Media:
Derek Lam Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Derek Lam Phone Number
1 (855) 513-1649
Most Popular Derek Lam Email Address
customerservice@dereklam.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
86% phone, 14% email
Common Reasons for Contact
Return/ replace, request for information, payments and charges
Derek Lam Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Derek Lam Phone Number | 1 (855) 513-1649 |
| Most Popular Derek Lam Email Address | customerservice@dereklam.com |
| Issue Resolution Rate | Low (0% reported full resolution) |
| Contact Method Distribution | 86% phone, 14% email |
| Common Reasons for Contact | Return/ replace, request for information, payments and charges |
Contact Information
Derek Lam Website:
Derek Lam Help Center:
Corporate Office Address:
Derek Lam
151 W. 26th St., 7th Fl.
New York,
New York
10001
United States
Summary of Derek Lam Customer Service Calls
31
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
0%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Derek Lam?
Return/ Replace Question:
- “Package returned”
- “Return”
- “Returns- need to talk to a customer representative”
Request for Information Question:
- “I just bought skirt confirmation # UWZUF8WNY, order DL-61057 , but I made mistake ordering size 0 instead size 2 . I bought it on line “Derek LAM IO Crosby. I love this skirt so much, that I bought grey last year.”
- “Information about a particular jacket and it's fit”
- “I am just looking for a working number to contact production. Thanks, I am not pissed.Thanks,Eric”
Payments and Charges Question:
- “I'm over charged”
- “Forgot to use discount cide”
- “Apple pay did not give chance to enter discount code”
Account Question:
- “My emails never got answered”
- “Trying to use a code for 15% off that you posted on line but there's no obvious way to use it with an order”
Shipping and Delivery Question:
- “Missing package”
Product/ Service Question:
- “To purchase DL 295 glasses”
Other Question:
- “I need a button for jeans”
- “Price adjustment”
- “Wuestion”
Compare Derek Lam Customer Service To
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Derek Lam