Derek Lam Phone Numbers and Emails

Toll-Free Number:

  • (855) 513-1649
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Customer Service:

  • (212) 929-1338
  • (212) 966-1616

Derek Lam Emails:

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Derek Lam Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Derek Lam is 8555131649. 79% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Monday, while the shortest are on Tuesday and Saturday.

  • People call Derek Lam mainly because of return/ replace, request for information, payments and charges.

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PissedConsumer Club

Contact Information

Derek Lam Website:

Derek Lam Help Center:

Corporate Office Address:

Derek Lam
151 W. 26th St., 7th Fl.
New York, New York 10001
United States

Derek Lam Rating Based on 2 Reviews

Rating details

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Customer service
Exchange, Refund and Cancellation Policy
Value for money

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How Good is Derek Lam's Customer Service?

Alben Cri
Alben Cri
Feels Disappointed | Sep 23, 2023

I could not find a working number

Read full quote
Levada Fno
Levada Fno
Feels Disappointed | Nov 22, 2022

Awful, I never got an answer

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Summary of Derek Lam Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Derek Lam?

Return/ Replace Question:

  • “Package returned”
  • “Return”
  • “Returns- need to talk to a customer representative”

Request for Information Question:

  • “Information about a particular jacket and it's fit”
  • “I am just looking for a working number to contact production. Thanks, I am not pissed.Thanks,Eric”
  • “About my order”

Payments and Charges Question:

  • “I'm over charged”
  • “Forgot to use discount cide”
  • “Apple pay did not give chance to enter discount code”

Other Question:

  • “Price adjustment”
  • “Wuestion”
  • “My emails never got answered”

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