Derek Lam Phone Numbers and Emails

Toll-Free Number:

  • (855) 513-1649
Send Message

Customer Service:

  • (212) 929-1338
  • (212) 966-1616

Derek Lam Emails:

Customer Service
General Info
Jobs/ Career
Internships
Media
Press Inquiries
sales@dereklam.com
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Derek Lam Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Derek Lam is 8555131649. 79% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Monday, while the shortest are on Tuesday and Saturday.

  • People call Derek Lam mainly because of return/ replace, request for information, payments and charges.

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PissedConsumer Club

Contact Information

Derek Lam Website:

Derek Lam Help Center:

Corporate Office Address:

Derek Lam
151 W. 26th St., 7th Fl.
New York, New York 10001
United States

Derek Lam Rating Based on 2 Reviews

Rating details

3.4
more details
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Website

Rating stats

Rating trend

How Good is Derek Lam's Customer Service?

Alben Cri
Alben Cri
Feels Disappointed | Sep 23, 2023

I could not find a working number

Read full quote
Levada Fno
Levada Fno
Feels Disappointed | Nov 22, 2022

Awful, I never got an answer

Read full quote

Summary of Derek Lam Customer Service Calls

27 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Derek Lam?

Return/ Replace Question:

  • “Package returned”
  • “Return”
  • “Returns- need to talk to a customer representative”

Request for Information Question:

  • “Information about a particular jacket and it's fit”
  • “I am just looking for a working number to contact production. Thanks, I am not pissed.Thanks,Eric”
  • “About my order”

Payments and Charges Question:

  • “I'm over charged”
  • “Forgot to use discount cide”
  • “Apple pay did not give chance to enter discount code”

Other Question:

  • “Price adjustment”
  • “Wuestion”
  • “My emails never got answered”

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