Lubbock, Texas
1 comment
Not resolved

We love our Denver Mattress beds.But, one of the remotes quit working.

Related: Denver Mattress Company - Satisfied.

I have made calls and even gone to the store here in Lubbock, TX only to be told they can't do anything about it. They want to sell me another bed and I really don't need one. Ours are in perfect condition! I have checked everything, put in new batteries.

The amber light on the remote will come on but nothing will move anymore. Can you please tell me what I can do? They want to sell me a new bed and frame and get the new remotes that are made to go with them now. My bed and mattresses are still as good as new, and we love them, I just need a new remote, but they say I can't get one.

Is there not a better solution than that?

Surely you have had others with this problem?

Customer service

Thank you and I look forward to your reply!

Review about: Denver Mattress Remote Control.

Review #761921 is a subjective opinion of a user.

2.3
Style and Design
Advertised vs Delivered
Customer service
Reliability
Staff
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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FurnitureRowCustomerServi
#1088616

Hello,

Thank you for taking the time to post a review about your situation.We are very sorry to hear that your remote is no longer working.

If you could please visit our Customer Support Center at furniturerow.zendesk.com and fill out a form with your information, we can have someone look into this issue and reach out to you!

Sincerely,

Shelby P.

Furniture Row Digital Community Coordinator

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