DentalWorks - Overpayment For Services

69 of 96 DentalWorks reviews

I was charged over $200 because the office didn't know what CIGNA would cover.OK!

But a week later I received the statement from CIGNA and it said I only owed $93.00. I called dental works and was told it was in processing and they would refund the difference when CIGNA sent the statement. Two weeks later, I called..still in processing..I called CIGNA thaey said "B..S.." the statement was out a week ago. After not hearing for 3 more weeks, I called local office and again "it was in processing at CIGNA".

I filed a dispute with Capital One and they put the money back in my acct in one day and would write Dental Works for me.

I still have not heard a word from Dental Works and it's now 3 months.

This review is a subjective opinion of a user.
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Product or service
Service Overcharge
Review category
Hospitals, Clinics and Medical Centers, Doctors
review #480055
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Helpful? 4 Yes 4 0 No 0
Had the same issue 0 Yes 0
69 of 96 DentalWorks reviews
Seasoned Dentist

Jul 07, 2014 #836987 Topeka, Kansas, United States

Hold onto your wrath. Insurance companies usually send E.O.Bs (estimate of benefits) to patients a few days before the dental offices receive them. Happens here all the time.
You are the policyholder, not the dental office. Realistically, it is YOU who should know the minute details and limitations of your dental plan coverage.
Why you choose to go to a sleazy corporate chain clinic owned by investors, instead of a regular dentist who owns his own practice, is beyond my comprehension.

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Mar 21, 2014 #797293

Make another appointment get your teeth cleaned & x ray...walk past the receptionist, out the door & get in your car & drive away. Call them when you get home & oops my bad, please send me a bill. pay it or not.

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Aug 12, 2014 #855654

Don't do that they will put it on your credit report and possibly charge you with theft of services

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