Allentown, Pennsylvania
Not resolved
0 comments

My son has been attending Dental Dreams since he was 4 years old and he is now 7 years old. I had a schedule appointment for my son on 11/1/2016.

I arrived on time to find out the staff did not take the proper responsibility in checking my insurance the day before which is extremely unexceptionable for an organization stand point.

I was then told due to the lack of short staff my insurance was not checked so my son could not be seen today along with I need to reschedule my appointment which my son is overdue for due to lack of no contact from Dental Dreams. This is extremely frustrating coming from a healthcare profession knowing the rules and regulations in order to maintain proper patient care.

Product or Service Mentioned: Dental Dreams Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Dental Dreams Pros: Location.

Dental Dreams Cons: Front office staff, Front desk customer service.

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