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Contact Democrat and Chronicle Customer Service

Democrat and Chronicle Phone Numbers and Emails

Toll-Free Number:

  • (800) 790-9565
Call customer service
Send Message

Customer Service:

  • (585) 232-7100

Democrat and Chronicle Emails:

Accessibility
Legal
privacy@edpo.brussels
Is this your business?

How to Contact Democrat and Chronicle?

Most Popular Number:

(800) 790-9565
Total calls: 15 Issue resolved: 1 Last call: Apr 26, 2024
author avatar
PissedConsumer Reporter

Democrat and Chronicle customer service can be accessed through several contact methods. For phone support, the toll-free Democrat and Chronicle phone number is 1-800-790-9565. Moreover, for enhanced customer service, users can call 1-585- 232-7100. These helplines run from Monday to Friday, 8:00 AM until 5:00 PM, and on Saturdays and Sundays from 7:00 AM until 11:00 AM. Whether you have a question about stories in your community, subscription issues, or general questions, you can reach these support services directly during the designated hours with these contact numbers.

There are multiple Democrat and Chronicle email addresses for different inquiries depending on specific needs. Contact accessibility is located at accessibility@usatoday.com. Mails for legal purposes should be sent to mfaris@gannett.com. If issues are related to privacy, one can email the same to privacy@edpo.brussels. This is because responses are not sent immediately through an email. Therefore, a phone call or online chat will suffice in such cases.

The Democrat and Chronicle office address is 245 E. Main, Rochester, New York 14604, United States. For more general inquiries with the corporation, reach their parent company, Gannett Co., Inc., at 7950 Jones Branch Drive, McLean, VA 22107. International inquiries, specifically data privacy issues, will be directed at the European office, EDPO, at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.

The Democrat and Chronicle website offers several self-service options and customer support resources. Users can visit the "Contact Us" page to find alternative ways of contacting the support team. There is also a staff directory for editorial contacts and a self-service portal where account holders can manage payments, report delivery issues, or submit vacation requests. Customers who want to share their feedback can do so through the Democrat and Chronicle website's dedicated section for submitting feedback. The website also enables people to order reprints of pictures, front pages, or cartoons for personal use and to obtain Gannett content for professional use. Another fast way to access the Democrat and Chronicle support page is through the online chat feature. Users can provide first and last names, phone numbers, and email addresses by clicking the chat icon to start a chat. Existing customers are encouraged to provide contact information associated with their accounts for support, and new customers can share their details to get assistance. All interactions in the chats are recorded and transcribed according to Gannett's privacy policies.

Democrat and Chronicle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Democrat and Chronicle is 5852327100. 56% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Thursday.

  • Be prepared for the call as Democrat and Chronicle may ask you for the following information to identify you as a customer: address or zip code or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Democrat and Chronicle Website:

Democrat and Chronicle Help Center:

Corporate Office Address:

Democrat and Chronicle
245 E. Main
Rochester, New York 14604
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 7:00pm

Saturday: 7:00am - 11:00am

Sunday and Holidays: 7:00am - 11:00am


Mailing Address:

Gannett Co., Inc.

7950 Jones Branch Drive,

McLean, VA 22107


EDPO

Avenue Huart Hamoir 71,

1030 Brussels, Belgium

More contact details

Democrat and Chronicle Rating Based on 3 Reviews

Rating details

2.5
more details
Website
Diversity of Products or Services
Product or Service Quality
Value for money

Rating stats

Rating trend

How Good is Democrat and Chronicle's Customer Service?

Anaysia Ppm
Anaysia Ppm
Feels Disappointed | Apr 15, 2024

Not very happy that I did not receive my Sunday paper on April 14.

Read full quote
Terisa Bdr
Terisa Bdr
Feels Disappointed | Nov 01, 2023

No one calls back, ever. I have not had a paper in 16 days. No one cares.

Read full quote

Summary of Democrat and Chronicle Customer Service Calls

34 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Democrat and Chronicle?

Shipping and Delivery Question:

  • “Didn't receive my Sunday newspaper”
  • “Delivery's”
  • “Missing part of the paper. Arts and business sections”

Account Question:

  • “Subscription”

Request for Information Question:

  • “I want to talk to a human”

Cards Question:

  • “New Visa Card number”

Activation/ Cancellation Question:

  • “Cancell”

Other Question:

  • “No paper”
  • “Cdogadams”
  • “Wa”

Compare Democrat and Chronicle Customer Service To

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