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WHY I WILL NEVER ALLOW ON MY JOB SITES, IN MY RENTALS OR CUSTOMS RESIDENCE PRODUCTS FROM THE GROUP: BRIZO, DELTA, PEERLESS FAUCETS OR MASCO BATH CORPORATION.

Rather than replace, to me what seemed like an obvious defect supposedly guaranteed by Brizo Alternate Business Names of Delta-Peerless /Masco, they chose to send me out a partial piece that did not address the multiple problems.

Additionally this part, a nylon degenerated valve body, was NEVER touched by my installer. It was pre-assembled and could not have been altered or damaged by installation as they claimed . The installer was a licensed plumber Iโ€˜ve used for over 20 years without one complaint. Yet they claimed it was โ€œfaulty installationโ€ and refused to honor their guarantee in a way that I believe would have been honest and kept my respect for these companies.

I called and spoke with several customer service reps and receive the same lock stepping nonsense, non-support.

I now understand why 26 complaints were filed at the Better Business Bureau.

Think twice before using Delta, Brizo, Peerless or Masco parts.

Reason of review: Damaged or defective.

Monetary Loss: $7500.

Preferred solution: Full refund.

Delta Faucet Pros: Damages and cost of parts.

Location: Newport Beach, California

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