Delta Faucet - Defective Plumbing Parts
WHY I WILL NEVER ALLOW ON MY JOB SITES, IN MY RENTALS OR CUSTOMS RESIDENCE PRODUCTS FROM THE GROUP: BRIZO, DELTA, PEERLESS FAUCETS OR MASCO BATH CORPORATION.
Rather than replace, to me what seemed like an obvious defect supposedly guaranteed by Brizo Alternate Business Names of Delta-Peerless /Masco, they chose to send me out a partial piece that did not address the multiple problems.
Additionally this part, a nylon degenerated valve body, was NEVER touched by my installer. It was pre-assembled and could not have been altered or damaged by installation as they claimed . The installer was a licensed plumber Iโve used for over 20 years without one complaint. Yet they claimed it was โfaulty installationโ and refused to honor their guarantee in a way that I believe would have been honest and kept my respect for these companies.
I called and spoke with several customer service reps and receive the same lock stepping nonsense, non-support.
I now understand why 26 complaints were filed at the Better Business Bureau.
Think twice before using Delta, Brizo, Peerless or Masco parts.
Reason of review: Damaged or defective.
Monetary Loss: $7500.
Preferred solution: Full refund.
Delta Faucet Pros: Damages and cost of parts.
Location: Newport Beach, California
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