My recent experience was a nightmare. It began on 6/13 and didn't conclude until 7/12.
I will say I know my car is old, but the customer service experience was a disaster due in part to Felipe. He was nothing short of disgusting everytime I went in to the office. Profanity, sexually lewd comments about other customers AND my car. I said it was making a grinding noise which prompted him to enter his "locker room" space with Andrew and say they'd love to have something grinding on them.
By Thursday, the 16th the lies began.
Told me my diagnostic would be run, it wasn't. I called back the 20th to figure out what was going on. Said the diagnostic was run on Saturday and didn't think to call. The run around continued from there.
No action until I had to get his manager involved. I was officially out of a car until 7/1, when Sam (manager) secured a loaner for me. As I said, no resolution until today which ended up with my car being basically a total loss.
The one star in giving is because the management team had to clean up behind Felipe. If you see him or Andrew walk out.
Go anywhere else...even with the possibility that Felipe will let you leave without paying.
He gave a customer her keys before she cashed out. He's the pits.
User's recommendation: Avoid Felipe. Get service dates in writing.
Monetary Loss: $1500.
Preferred solution: Apology.
Location: Delray Beach, Florida
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