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We brought our car in for Service on August 3rd, for the Lane Departure warning system being on, as well as the oil light and a number of other lights.
We left our car with a service advisor named Frank.
We never could reach Frank again for updates and he pretty much dissapeared.
After going a couple weeks without being able to reach someone, we spoke to Daniel Rosen, another advisor. He explained that Frank got Covid and thats why we never heard back from him.
It's dissapointing that no one would think to cover for a sick advisor missing 2 weeks of work. Daniel Rosen was also extremely rude on the call, had a bad attitude, and told us that he was not allowed to provide us with any information on the vehicle. This seemed hard to believe considering it's our vehicle....
At this point we felt we had to try to deal with the service manager named Richard Thomas. We called him and emailed him repeatedly with no response from him either.
Eventually, when i called him non stop for 45 minutes one morning, he finally spoke to me and gave me an update. The part that was needed was on backorder. This part kept getting delayed over and over again, but eventually came in and they replaced the part.
This part only solved one of the many lights we originally reported on 8/3/21, so then they needed to order a new part, a camera for the windshield. Richard tried to tell me that could have no way of knowing until this point in time (having our car for months already) that they needed this part, but on August 3rd we did report the lane departure warning light, so they should have known from the start.
At this point they have now had our car for 3 months and still not been able to fix it.
Once November came, I told Richard I needed the car back because we cant afford to uber around anymore, AND pay car insurance on a car that is sitting in his lot for a quarter of a year already, with no end in sight.
I have text messages from him where he states that there is no end in sight and no way of knowing when he can ever actually fix my car. I asked if i could pick up the car, and then bring it back when the camera comes, to atleast save on ubers in the mean time-because he stated the car was safe to drive.
One last thing we tried prior to this was orering a camera off ebay, but it ended up being the wrong camera, even though the right camera was listed on the website. Even though it was the wrong camera, it awas dissapointing to see that in two seconds of research i could find the part, when my service manager was letting our car sit there without doing everything he really could to fix our car. So once that happened, we decided to just pick up the car and pay for the repair that they did not actually complete.
All along, we had been working with a corporate hyundai case manager, and had a case number with them.
It should be known that they were never able to assist us through the process, and kept saying because the dealership is independant, they cant control how they act, didnt care how rude Daniel Rosen was, didn't care that no one returned our phone calls, and didn't care that our car was at the dealership for a 1/4 of a year.
On November 11th the case manager called to let me know she is closing the case, and that Richard Thomas told her that he will refuse to ever work on the car again. This is after he told me we could pick up the car and bring it back when the camera finally comes in.
By the way this is all over a car with less than 40k miles that has never been in an accident.
I would never buy a Hyundai again for the rest of my life, and strongly advise against it for anyone in the Delray Beach area. This dealership's service department is a mess, is unable to fix cars, and is rude. And to make it worse, you will find no additional help from Hyundai Corporate, and they will act like they are just not involved.
If they respond to this complaint, saying some cliche things about caring about the customer, wishing they could do better, wanting to make it right, etc.
just know it is only for show. At no point in the 3+ months that they had our car was there quality communication, compassion, or effort from them. Daniel Rosen was as rude as anyone could ever be, and Richard Thomas did not make a strong effort to find the part for us, and thought it was normal for our car to set there for eternity. He also tried to say until the first part, the engine harness was in, he could never have known about the camera issue because engine light error codes only show once at a time and you have to clear the first one to see the next one.
Well, the lights were all on the dash from the begining and e pointed that out, and i have that in writing as well. This was the single worst experience I have ever had with any business in any industry.
And now to learn that they will refuse to install the camera if/when it finally comes in, is totally insane.
User's recommendation: stay far away from this dealership!
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
Delray Hyundai Cons: Worst experience of my life.
Location: Northeast 6th Street, Delray Beach, FL 33483
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