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Got this item after Christmas.Worn it right away and after about two hours of wearing it, someone noticed that there was a large hole under the left arm.

Apparently, the defected seam broke. Complained to delias, and after 10 days of no response from delias, I called in. After excuses from their Customer Service team, they finally said that since the item had been worn, they couldn't offer a return because the item was defective after wear. This is understandable if the sweater itself wasn't defective!

Who paid for a sweater for 10 minutes of use??? If I had washed this item after I got it, it would have ripped apart in the washing machine, and I wouldn't have known that the sweater was defective.

I'm never buying from delias again.Their quality is not what it used to be.

Review about: Delias Pale Jacquard Sweater.

I liked: Quality of their products in the past.

I didn't like: Current product quality and how they handled their customers.

Review #988867 is a subjective opinion of a user.

2.2
Staff
Website
Price Affordability
Delivery Service
Exchange, Refund and Cancellation Policy
Value for money
Location
Discounts and Special Offers
Warranty
Diversity of Products or Services
Customer service
Advertised vs Delivered
Product or Service Quality
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Full refund

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