Contact Defender Pro Customer Service
How to Reach a Person at Defender Pro
Verified Contact Information
Toll-Free Number:
-
1-877-887-3427Toll Free
Investors/ Franchising:
-
1-561-315-1009
Customer Service:
support@defender-pro.com
General Info:
info@defender-pro.com
Defender Pro Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Defender Pro Phone Number
1 (877) 887-3427
Average Hold Time
00:01:24
Average Calls duration
2 minutes
Most Popular Defender Pro Email Address
support@defender-pro.com
Defender Pro Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Defender Pro Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Defender Pro Phone Number | 1 (877) 887-3427 |
| Average Hold Time | 00:01:24 |
| Average Calls duration | 2 minutes |
| Most Popular Defender Pro Email Address | support@defender-pro.com |
| Defender Pro Live Agent Availability | 17% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Request for information, product/ service and account |
Contact Information
Defender Pro Website:
Defender Pro Help Center:
Corporate Office Address:
Defender Security Limited
P.O. Box 510027
130 East Marion Avenue
Punta Gorda,
Florida
33951
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm
Other Location:
261 North University Dr.
Suite 500-53, Plantation
FL, 33324
Summary of Defender Pro Customer Service Calls
57
TOTAL
CALLS
CALLS
01:31
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Defender Pro?
Request for Information Question:
- “Need help with camaras”
- “Assistance in setup”
- “Technical support”
Product/ Service Question:
- “Tech support”
- “Product purchase order”
- “I am trying to decide whether you system would work with my 12 volt transformer cables previously installed”
Account Question:
- “Forgot my loggin password”
- “Reset password for got password”
- “Password”
Payments and Charges Question:
- “Charged too much”
- “Unauthorized billing to my debit account”
- “Discount”
Activation/ Cancellation Question:
- “Cancel subscription and renew with discount with better option”
- “Cancellation”
- “I want to cancel my subscription today imediately ! Please remove it from my phone so I can use my phone !”
Website/ Application Question:
- “App not working”
Shipping and Delivery Question:
- “Missing parts”
Staff Question:
- “Customer service”
Return/ Replace Question:
- “Box replacement”
Refund Question:
- “Refund”
Other Question:
- “Data breach”
- “Yes, info on camera”
- “Modem switch”
Defender Pro