Contact Deering Banjo Company Customer Service

Banjos returns must be postmarked within 3-days of receipt. The exception to this policy is any banjo with custom features created by Deering specifically for the customer. Custom banjos are not returnable. Please be sure to contact Customer Support to receive a Return Authorization number before shipping the banjo. The Client will receive shipping instructions for safe return of the banjo from Customer Support. Banjo must be evaluated by Quality Control to insure new condition before refund will be processed. Customer is accountable for all shipping charges. The User have 7 days in which to return The User's purchase (excepting banjos) to the Deering Banjo Company. Once that 7 days has elapsed, The User of Website cannot receive a refund, exchange, or credit towards a future purchase. The User of company services must call the factory before returning items so that Website can determine the reason for their return.

To read more: https://www.deeringbanjos.com/pages/return-policy

To read more: https://www.deeringbanjos.com/pages/warranty-info

Deering Banjo Company, Inc. (The Company, Website, or Company's) operates the https://www.deeringbanjos.com website (the "Service"). This page informs The Client of Deering Banjo Company's' policies regarding the collection, use, and disclosure of personal data when The Customer use Company's Service and the choices The User of company services have associated with that data. Deering Banjo Company use The Customer's data to provide and improve the Service. By using the Service, The Client agree to the collection and use of information in accordance with this policy. Personal Data means data about a living individual who can be identified from those data (or from those and other information either in Deering Banjo Company's' possession or likely to come into Company's possession). Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

To read more: https://www.deeringbanjos.com/pages/privacy-policy

To read more: https://www.deeringbanjos.com/blogs/faqs