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Contact Decolar com Customer Service

Decolar com Phone Numbers and Emails

  • +55 114 003 9444
    After-sales Support

Customer Service:

  • +55 800 721 6527

Media:

  • +55 114 632 1210
    Affiliates

Sales/ Reservations:

  • +55 800 883 6342

Decolar com Emails:

redes.sociais@decolar.com
agenciasafiliadasbr@decolar.com
Affiliates
press@despegar.com
Press Inquiries
facebook@despegar.com
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Decolar com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Decolar com is 551140039444. 63% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday, while the shortest are on Thursday.

  • People call Decolar com mainly because of return/ replace, refund and product/ service.

View full overview ›
PissedConsumer Club

Contact Information

Decolar com Website:

Decolar com Help Center:

Corporate Office Address:

Decolar.com Ltda
Alameda Grajaú, 219, 2nd Fl., Alphaville Centro Industrial e Empresarial
Barueri, Sao Paulo 06454-050
Brazil

Decolar com Rating Based on 2 Reviews

Rating details

1.5
more details
Website
Additional Fees
Price Affordability
Customer service

Rating stats

Rating trend

Summary of Decolar com Customer Service Calls

49 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Decolar com?

Return/ Replace Question:

  • “Change flight”
  • “Flight changes”
  • “Change name on reservation”

Refund Question:

  • “Trying to receive my refund”
  • “Money back”
  • “Refund”

Product/ Service Question:

  • “Proof of purchase”
  • “Buy a new ticket”
  • “Need to gain access to my ticket”

Request for Information Question:

  • “Wrong request”
  • “Need to talk about a ticket”

Payments and Charges Question:

  • “Credit Transaction is mistake”

Activation/ Cancellation Question:

  • “Cancellation”

Staff Question:

  • “Customer service”

Other Question:

  • “Emergency”
  • “Ajuda”
  • “Reseva”

Compare Decolar com Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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