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Contact Decjuba Customer Service

How to Reach a Person at Decjuba

Verified Contact Information

General Info:

  • +6 136 361 0339

General Info:

customerservice@decjuba.com.au
Send Message

Decjuba Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Decjuba Phone Number
+6 136 361 0339
Most Popular Decjuba Email Address
customerservice@decjuba.com.au
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
91% phone, 9% email
Common Reasons for Contact
Product/ service, return/ replace and request for information
View full overview

How to Contact Decjuba?

The company has published a single customer service helpline, +6-136-361-0339, for general information and assistance. Clients can call the Decjuba phone number for quick help with issues concerning returns, size guides, account management, delivery, gift cards, and online safety. If the line does not connect or the problem remains unresolved, consider other alternatives for consultation, like emailing Decjuba customer care or visiting the company offices for personalized help.

Like the Decjuba customer service number, a single email address, customerservice@decjuba.com.au, is available for all purposes. Emailing is feasible for general feedback, complaints, or requests that do not require an immediate response. However, if the matter is urgent, using the Decjuba contact numbers is comparatively more reliable. Users can also consult the business agent via live chat during office hours. Consulting the featured information on the company website is also an alternative to the Decjuba email for quick self-help with general issues.

Decjuba Pty Ltd is at 56-60 Gwynne Street, Melbourne, Victoria 3121, Australia. For help with complex and sensitive issues, consult the Decjuba office via mail or in person. The company also welcomes general queries and complaints to visit the corporate headquarters for better assistance. However, that can be time-consuming and is not recommended if the matter is urgent.

Decjuba's hours to consult the customer service team are between 10:00 AM and 4:00 PM AEDT from Monday to Sunday. Users seeking to visit the company offices can also do so between these times or confirm the working hours for the relevant department when making an appointment. If a problem arises outside business hours, email Decjuba customer service or consult the featured information on the company website for self-assistance.

To contact the company representative online, open the Decjuba website in your browser and scroll down to the bottom of the homepage. Click Help & Contact Us and choose the most relevant topic for assistance among the available options. That will direct you to several methods to reach the experts for help. Clients can also initiate a Decjuba chat by clicking the respective icon at the bottom right corner of the screen for quick support between business hours.

PissedConsumer Club

Contact Information

Decjuba Website:

Decjuba Help Center:

Corporate Office Address:

Decjuba Pty Ltd
56-60 Gwynne Street
Melbourne, Victoria 3121
Australia

Other Info (opening hours):

Customer Service Hours (AEDT):

Monday - Sunday: 10:00am - 4:00pm

More contact details

Why Customers Call Decjuba?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 25%
  • Product/ Service 17%
  • Return/ Replace 13%
  • Request for Information 13%
  • Shipping and Delivery 8%
  • Payments and Charges 8%
  • Cards 8%
  • Account 4%
  • Website/ Application 4%

Customer Inquiries & Issues

25%
  • "Online order"
  • "To try and resolve and order pick up that has been going on since the 7/11/2025"
  • "Don't receive my order"

Product/ Service

17%
  • "Regarding a complaint"
  • "Faulty pants"
  • "Faulty item"

Return/ Replace

13%
  • "Return issue"
  • "Online return for larger size."
  • "Online order incorrect need stopped"

Request for Information

13%
  • "Waiting on my order no emails or confirmation"
  • "Enquiry that was not answered/rectified online"
  • "Need to speak with someone"

Shipping and Delivery

8%
  • "I placed an order with the wrong size"
  • "Didn't get my order 2 weeks"

Payments and Charges

8%
  • "Needed receipt for my order tops please"
  • "Only 1 item has been posted I order 2 tops . The amount for 2 has been taken out if my bank !"

Cards

8%
  • "I lost my gif card"
  • "E-gift card not received"

Account

4%
  • "Voucher code for 30% off Black Friday"

Website/ Application

4%
  • "unable to get e-mails to download. Comes up with error 404"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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