David Lerner Phone Numbers and Emails

Customer Service:

  • (213) 229-8700
    Hasson costa showroom
  • (631) 323-5845
    Michele Pokrass | East Coast Account Executive
  • (773) 697-7462
    Scout showroom
  • (404) 393-4343
    Tryst showroom
  • (818) 909-6200
  • (310) 994-6662

David Lerner Emails:

Customer Service
Dusty Costa, Elle Owens Chapman, Jessica Morgan | Corporate Showroom Manager, Linsay Wallis, Michele Pokrass | East Coast Account Executive, Michelle Roback, Rebecca Johnson, Renee Halloran, Staci Rice - Owner, Tiffany Morse, Traci Hirst
General Info
Media
PR Inquiries
Sales/ Reservations
More phone numbers and emails Less phone numbers and emails

David Lerner Contact Information

David Lerner Website:

David Lerner Online Chat:

Corporate Office Address:

David Lerner
7860 Nelson Rd.
Van Nuys, California 91402
United States

Other Info (opening hours):

Monday - Friday 8:00AM - 4:30PM PST

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How to contact David Lerner

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

Summary of David Lerner Customer Service Calls

6 TOTAL
CALLS
00:25 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call David Lerner Customer Service?

Return/ Replace Question:

  • “Return clothing”

Refund Question:

  • “Refund”

About

David Lerner Return Policy
To read more: https://davidlernerny.com/pages/faq
David Lerner Delivery Policy
To read more: https://davidlernerny.com/pages/faq
David Lerner Terms of Service
This website is operated by David Lerner NY. Throughout the site, the terms Website, davidlernerny.com and Company's refer to David Lerner NY. David Lerner NY offers this website, including all information, tools and services available from this site to The User of Website the user, conditioned upon The User's acceptance of all terms, conditions, policies and notices stated here. By visiting Company's site and/ or purchasing something from David Lerner The Client engage in David Lerner's' "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
To read more: https://davidlernerny.com/pages/terms-conditions
David Lerner FAQ
Orders placed before 12pm M-F will be shipped the same day. Orders placed after 12pm M-F will ship the following business day. The Company offer expedited shipping for domestic orders. Yes, Website ship worldwide. Please use Company's shipping calculator at check out for shipping rates. Please note that for international orders the customer is responsible for all duties, taxes, and fees. If The Client's package is lost in transit davidlernerny.com will do everything Website possibly can to assist The User David Lerner are not responsible for packages once proof of delivery is generated. Once the carriers have received the package Website cannot be responsible for delivered items that have been lost or stolen. If for some reason The Customer did not receive an email, please check The Client's spam folder. Please use it to ship items back to The Company Also enclosed is a Return-Exchange Form that MUST be filled out and sent back with the item(s) The Customer are returning.
To read more: https://davidlernerny.com/pages/faq
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