We just watched a Daiso supposed store manager at Hornsby Daiso be quite rude to an old man. He asked the old man to leave the store after this person had confused an old man with a walking stick about where to queue to pay.
More than once, he asked the man to leave the store. Admittedly, the frustrated elderly man was yelling, but it was also understandable as the manager had confused multiple customers at the same time on where to queue. If it confused young parents, it is only understandable that it would confuse an old man.
This situation could have been diffused if there was a bit more empathy and understanding from the manager. When my child and i were leaving, we saw the lines all be confused again as well, so it is clear there was no "management" of where the queue was in the first place.
Location: Sydney, New South Wales
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