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Contact Cuyana Customer Service

How to Reach a Person at Cuyana

Verified Contact Information

Toll-Free Number:

  • 1-844-326-6005
Call customer service
Send Message

Cuyana Emails:

Customer Service
Events/ Guest Relations
General Info
Legal
GDPR Inquiries, Privacy Inquiries
Media

Cuyana Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Cuyana Phone Number
1 (844) 326-6005
Average Hold Time
00:02:44
Average Calls duration
2 minutes
Most Popular Cuyana Email Address
support@cuyana.com
Cuyana Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (0% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Cuyana Customer Service?

Most Popular Number:

(844) 326-6005
Total calls: 33 Last call: Feb 8, 2026

The premium accessories brand Cuyana has published only one phone number for customers to contact the support team. This toll-free Cuyana phone number is 1-844-326-6005. Dialing this helpline between 9 AM and 3 PM EST, Monday through Friday, is best. Dialing the number during operational hours connects you to the support team representative, who will assist you with inquiries related to return policies, catalogs, mailers, delivery, shipping, online ordering, warranties, and repairs. The Cuyana customer service representative also provides information regarding the product's personalization, care, gifts, gift cards, and credit policy.

Customers can email the Cuyana customer service team to get assistance online. For general information and queries, the email address is support@cuyana.com. If you request information about the company, you can find it at a separate email address: info@cuyana.com. To learn about events and guest relations, write to events@cuyana.com. For legal concerns, the Cuyana email addresses are cuyana@gdpr-rep.com and privacy@cuyana.com.

The company believes in providing physical experience to its customers and prospective customers. No wonder they have several Cuyana locations in different states. However, their Cuyana headquarters is at 291 Geary St., second floor, San Francisco, California. 94102, United States. Other locations include. 56 East Oak St., Chicago, Illinois. 60611 and 112 Newbury St., Boston, Massachusetts 02116. There is another store in New York, and the address is 29 Prince St., New York, NY 10012. Visit the website and click on Stores at the top right corner of the screen for a list of Cuyana locations across the country.

The operational Cuyana hours for customer support are between 9 AM and 3 PM EST, Monday through Friday. However, if you would like to visit the store, get the experience, and purchase in person, the store hours vary from one location to the other. The operational hours for the store in San Francisco are between 10 AM and 6 PM, Tuesday through Saturday. The store is closed on Sundays and Mondays. However, for other Cuyana locations in San Francisco and Fillmore Street, the business hours are between 11 AM and 6 PM, Monday through Saturday. On Sundays, these hours range between 11 PM and 5 PM. The Cuyana store in New York opens at 11 AM and closes at 6 PM Monday through Saturday on Sundays, and the Cuyana hours are between 12 PM and 5 PM.

PissedConsumer Club

Contact Information

Cuyana Website:

Cuyana Help Center:

Corporate Office Address:

Cuyana, Inc.
291 Geary St., 2nd Fl.
San Francisco, California 94102
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00AM-3:00PM (PST)


Other Location:

Palo Alto

660 Stanford Shopping Center, Space 129a

Palo Alto, California 94304


Venice

1140 Abbot Kinney Blvd.

Venice, CA 90291


Pacific Palisades

15235 Palisades Village Lane

Pacific Palisades, CA 90272


Chicago

56 East Oak St.

Chicago, Illinois 60611


Boston

112 Newbury St.

Boston, Massachusetts 02116


NYC Nolita

29 Prince St.

New York, NY 10012

More contact details

Summary of Cuyana Customer Service Calls

33 TOTAL
CALLS
02:25 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cuyana?

Return/ Replace Question:

  • “Change shipping address”
  • “Changing shipping address”
  • “Return of funds”

Shipping and Delivery Question:

  • “Did not get package”
  • “Package not receive from Thanksgiven sale on November 2024 few days from Thanksgiven sale”
  • “Have not received my order”

Request for Information Question:

  • “Need information about how to obtain replacement filters for a YSJ401-D cat fountain”
  • “I have a question prior to my purchase.”
  • “Question about a stain on pants I just unpacked”

Account Question:

  • “I ordere a gift for my granddaughter on Sunday. My email said i had left something in my bag…. But showed me nothing. I received no order confirmation so i reordered. Now i see TWO are being sent. I only want one of course. Please cancel one order.”
  • “The promo code you sent me doesn’t work”
  • “Forgot to deduct 10% code from online purchase”

Payments and Charges Question:

  • “Unable to find my credit”

Refund Question:

  • “Refund”

Other Question:

  • “Urgent”
  • “Don't like bag”
  • “New clie t”

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