Oswego, Illinois
2 comments
Not resolved

Update by user Oct 25, 2016

Update

Original review posted by user Oct 24, 2016

I don't usually complain but this time I have to, it was a treat for my husband and I to have my granddaughter with us for dinner she's 16 and alway busy, so I ask her what she wanted and she wanted Culver's fish, so her went to pick it up and bring home for us 3, now it's 20-25 min from my house , anyway my bill way 47.55 for 3/cod dinners 2 pops and a order of onion rings on side we waited and got order (I should have checked it)but didn't!And got home only had 2/ dinners the one that was missing was my granddaughters, this was aweful!

Related: Racist Shift manager at Culversf 71st and Georgetown Indianapolis, IN

Anyway she had tears in her eyes an said it's ok nana I just won't eat, so I called the Culver's in yorkville Illinois where we had went go a manager, he checked said I could come back and get it,like it was nothing, I exsplain everything so then he said well you have 6 months to pick it up we hold for you! I'm sorry but I just payed 47.55 drove 25 mins there and 25 mins back I wasn't going back unless my granddaughter really wanted, she said no.

So then I said I just want refund he said that's find you can come back and get refund, anyway, for a manager he didn't handle this matter very well at all!!Now after I exsplained alittle more he did say he was sorry, wanted to let you know how disappointed I was with Culver's after everything tonight and how our evening with our granddaughter was spoiled because of this , thank you Susan Palmer,

Review #942572 is a subjective opinion of a user.

2.0
Price Affordability
Nutrition Description
Quality of Food
Value for money
Staff
Diversity of Products or Services
Website
Advertised vs Delivered
Customer service
Delivery Service
Product or Service Quality
Discounts and Special Offers
Location
PRODUCT OR SERVICE Culvers Manager
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Culvers?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
aliens_amoung_us

I'm not sure what else you wanted the manager to do.He was willing to replace the missing food, then offered you a refund.

Granted that means a drive back, but that's the way it is.

What else do you want?Be thankful you got those choices, pick one and move on.

Anonymous
to aliens_amoung_us #1233333

you must have no life but to sit on a site all day stalking what new comments are posted and talk *** smh

You May Also Like