Culvers Manager Review from Oswego, Illinois

7 of 29 Culvers reviews

Update added by user Oct 25, 2016


Original review posted by user Oct 24, 2016

I don't usually complain but this time I have to, it was a treat for my husband and I to have my granddaughter with us for dinner she's 16 and alway busy, so I ask her what she wanted and she wanted Culver's fish, so her went to pick it up and bring home for us 3, now it's 20-25 min from my house , anyway my bill way 47.55 for 3/cod dinners 2 pops and a order of onion rings on side we waited and got order (I should have checked it)but didn't!And got home only had 2/ dinners the one that was missing was my granddaughters, this was aweful!

Anyway she had tears in her eyes an said it's ok nana I just won't eat, so I called the Culver's in yorkville Illinois where we had went go a manager, he checked said I could come back and get it,like it was nothing, I exsplain everything so then he said well you have 6 months to pick it up we hold for you! I'm sorry but I just payed 47.55 drove 25 mins there and 25 mins back I wasn't going back unless my granddaughter really wanted, she said no.

So then I said I just want refund he said that's find you can come back and get refund, anyway, for a manager he didn't handle this matter very well at all!!Now after I exsplained alittle more he did say he was sorry, wanted to let you know how disappointed I was with Culver's after everything tonight and how our evening with our granddaughter was spoiled because of this , thank you Susan Palmer,

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Reason of review:
Poor customer service
Product or service
Review category
Fast Food
review #942572

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7 of 29 Culvers reviews

Oct 25, 2016 #1232013 Las Cruces, New Mexico, United States

I'm not sure what else you wanted the manager to do. He was willing to replace the missing food, then offered you a refund. Granted that means a drive back, but that's the way it is. What else do you want? Be thankful you got those choices, pick one and move on.

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Oct 28, 2016 #1233333

you must have no life but to sit on a site all day stalking what new comments are posted and talk *** smh

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