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Culligan poisoned our drinking water & made our family sick. Culligan water, Inc. installed & maintained a faulty whole house potassium water treatment system that poisoned our drinking water. My family was physically harmed, and while Culligan admitted to their negligence causing the poisoned water, they refuse to take action to prevent further damage to others. We requested that Culligan locate the faulty unit that was taken out of our home, they refused and admitted that they don't know where it is & that it could be in someone else's home right now!

Here is the link to the CPSC incident report:

http://www.saferproducts.gov/ViewIncident/137****

Culligan offered us money to keep this incident confidential but we refused, and removed any confidentiality clauses so that we may tell our story & prevent others from being harmed by Culligan's negligence.

Culligan "sold" us on the potassium whole house water softener, claiming that it would be safe for our family, even our 12yo daughter who has a kidney condition. I later discovered that The W.H.O. (World Health Organization) warns that those with cardiac or kidney disease should talk to their doctor before using potassium water softeners. Culligan should have known this!

Toxicologist & water analysis reports from Associated Labs verify that Culligan-treated household water had copper sulphate at toxic levels - 14.9mg/L, which was more than 10-fold the EPA's MCL (Maximum Contaminate Level) of 1.3mg/L (untreated household water had copper levels of .05mg/L). Culligan-treated water also contained acetone (maybe from glue on filters??), untreated household water had no acetone detected. The culligan-treated water had a very high hardness level (the culligan system was suppose to be softening the water) & the untreated household water had a much lower total hardness level than the treated water. The culligan treated water was harder and more corrosive than untreated household water & it caused leaching from our copper pipes, which caused copper levels to be at toxic levels in our drinking water. My 12yo daughter & I had documented symptoms which were consistant with copper poisoning. After the system was removed by culligan, our symptoms got better.

My goal is to prevent others from being harmed by Culligan's negligence & to make them be accountable for providing safe treated water. Maybe they should be required to perform water analysis testing to be sure their systems are working properly. These companies are NOT regulated and therefore, have no accountability. Consumers like myself, take for granted that companies like Culligan are making our drinking water safer to consume.

Our city drinking water districts have strict safety regulations to follow to be sure it is safe to ingest, as does bottled water. It is unbelievable that a company can come in and chemically alter our regulated city water and not have any safety standards to follow.

Please help get this story out into the public, so that others can avoid being harmed by this careless company.

Thank you for reading this,

Tami Vogeler, Mother, RN

C: (425)830-****

Location: Los Angeles, California

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Guest

A couple quick notes:

A water softener cannot add hardness to your water. Hardness minerals, calcium and magnesium, are not present in a water softener unless they enter it from your water source.

What the softener does is replace the calcium chloride(most common) entering your house with generally sodium chloride(either case in very low levels) or in your case potassium chloride(again at very low levels) with the calcium flushed to your sewer line. It may or may not have been working properly when installed, but it is impossible for it to add hardness that did not enter from your municipal source.

Municipal water is not regulated for hardness.

Copper will only end up in your water if copper pipes are exposed to a very low pH water. This is important for you to know as your softener will not affect the pH of your water and you should therefore continue to monitor levels.

Guest

I hate to tell you but if you live in the United States bottled water is not regulated. In face a lot of the bottled water you buy is nothing more then city/well/spring water ran through a carbon filter

Guest

I work for a private water conditioning company and we always work water analysis into the cost of installing a machine, or will do an in house test to ensure the product is working correctly. I would most definitely suggest people use their local small businesses.

We are much more in the know with proper codes and most of us have been in business in specific areas for years so we know what the local wells may have in them and the proper filtration systems to rectify it.

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