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Contact CUDDLY Customer Service

CUDDLY Phone Numbers and Emails

Toll-Free Number:

  • (866) 731-4862
Call customer service
Send Message

Customer Service:

  • (562) 430-8191

Media:

  • (833) 735-1867
    Opt-out of Marketing Emails

CUDDLY Emails:

Customer Service
Pet Pantry
General Info
Legal
DMCA Inquiries
Media
shelters@cuddly.com
For Shelter
Is this your business?

How to Contact CUDDLY?

Most Popular Number:

(866) 731-4862
Total calls: 19 Issue resolved: 1 Last call: Apr 7, 2025
author avatar
PissedConsumer Reporter

Cuddly customer service has listed several contact numbers to handle customer inquiries and specific requirements. The toll-free Cuddly customer service phone number is 1-866-731-4862. It is the main contact number for general support and inquiries. Individuals with media inquiries or those who wish to unsubscribe from marketing messages can use 1-833-735-1867. You can also get direct assistance by calling the main Cuddly customer service number at 1-562-430-8191.
All the above-mentioned Cuddly contact numbers serve multiple purposes, such as supporting individual customers and organizations working in tandem with Cuddly on pet-related projects.

There are various Cuddly email addresses for different concerns, which are mentioned here. For general questions, you may use Cuddly customer service email support@cuddly.com. Similarly, to retrieve general information, drop your concern at hello@cuddly.com. Pet Pantry Support is accessible through petpantry@cuddly.com. Inquiries that demand detailed solutions should be sent to info@cuddly.com.
DMCA or copyright-related concerns should be directed to copyright@cuddly.com. The Cuddly customer service email for Media inquiries can be addressed to social@cuddly.com, while shelter-specific queries should be sent to shelters@cuddly.com. The Cuddly website also has a "Contact Us" page on which you can fill out a form to submit your query. Their team receives it and then responds.

Cuddly customer service hours operate every day so customers can get the necessary help at any given time. The active hours of operation are from Sunday to Saturday, between 8:00 AM and 6:00 PM PST. Cuddly customer service work hours ensure that customers can contact customer care representatives at any time during the week, whether it is for support, donations, or other inquiries.

Cuddly customer service chat can be accessed via the website. To initiate the chat, follow the Help Center instructions to activate the Cuddly service chat option, which is available at the bottom right side of the page. Click the icon that says chat. The chat engages with the Cuddly Chat Bot, which is auto-serviced.
The chatbot lets you leave a message if the team is offline, and they respond via email once available. You can use the chatbot for common inquiries like accessing your donor profile, subscription management, and tax receipt requests. Live chat is a convenient method for seeking guidance quickly or leaving a message to be followed up. Cuddly customer service also provides donors and other stakeholders with various online resources, such as help with pet adoptions, animal inquiries, and much more. All these resources are available on Cuddly's website, which offers comprehensive support and information to empower users to address their needs independently.

CUDDLY Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call CUDDLY is 8667314862. 73% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday and Thursday. The average call time is 1 minute.

  • People call CUDDLY mainly because of request for information, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

CUDDLY Website:

CUDDLY Help Center:

Corporate Office Address:

The CUDDLY Group, Inc.
909 Electric Ave., Ste 209
Seal Beach, California 90740
United States

Other Info (opening hours):

CUDDLY, Inc.

Attention: DMCA Complaint

150 Broadway, 19th Fl.

New York, NY 10038

More contact details

CUDDLY Rating Based on 6 Reviews

Rating details

4.3
more details
Customer service
Product or Service Quality
Discounts and Special Offers
Location

Rating stats

Rating trend

Summary of CUDDLY Customer Service Calls

26 TOTAL
CALLS
01:09 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CUDDLY?

Payments and Charges Question:

  • “Donation charges to my credit card”
  • “Trying to understand a payment made”
  • “Reduce my monthly payment”

Request for Information Question:

  • “Information on site”
  • “Questions. About help in Mexico”
  • “I need assistance with medication for my dog”

Activation/ Cancellation Question:

  • “Cancel Donation”
  • “Activate contribution”

Shipping and Delivery Question:

  • “Order not delivered”

Product/ Service Question:

  • “I donated a bag of dry food for dogs and it was my understanding that the food was going to be deliver to Cuddly, can someone come to pick it up”

Account Question:

  • “Subscription”

Return/ Replace Question:

  • “I have written you and asked you about something that has changed saying that reoccurring charges can be on my bill I have not joined or subscribed to anything other than donating monetary amounts of money to who I choose to help I can't get into my”

Other Question:

  • “2024 Tax reciepts”
  • “Trying to donate”
  • “I only ordered 2 items not 4 items.”

Compare CUDDLY Customer Service To

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