I am aware that my direct debit has changed and also my email which is preventing me from getting into my account!!!

Unfortunately my bank account has been compromised someone has been using it to make fraudulent transaction so I have no closed the account and set up another which I have the details for!

My details for my broadband account are;

Josiah Lubsey


07708 53****

Flat A 34 Thornhill Road

Last 4 digits of the account number; 1832

Can you please reset my email to;


I am unable to access my account as I have no access to that email as my number has changed also but I can update that when I get into my account!!

Can you direct me the best way to set my direct debit back up also please and is it possible I can pay this by the 5th please as my wages dont go into my new account till then Im not completely a switch so I need to manually set back up my direct debit, my sincere apologies for any inconvenience.

Josiah Lubsey

User's recommendation: I’ve not had a reply yet.

Location: Birmingham, England

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