Contact CSX Customer Service
CSX Phone Numbers and Emails
Toll-Free Number:
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(800) 232-0144Report a Railroad Emergency
Customer Service:
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(904) 359-3100CSX Transportation
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(800) 737-1663Ethics Helpline
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(800) 769-8437National Salvage and Service Corporation
How to Contact CSX?
Most Popular Number:
| Total calls: 20 | Last call: Aug 15, 2024 |
CSX Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call CSX is 8002320144. 50% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Sunday.
People call CSX mainly because of request for information, account, shipping and delivery.
Contact Information
CSX Website:
CSX Help Center:
Corporate Office Address:
Summary of CSX Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CSX?
Request for Information Question:
- “Need help with x gate code”
- “Questions regarding short term disability. I have been off since 12/7/22 . I'm getting the run around and can't get any help through 3rd party”
- “Need cobra information on employee recently laid off”
Account Question:
- “I got banned for calling cops at fairburn ga. Mclarin rd”
- “Blocked crossing more than 2.5 hours”
- “Blocked crossing”
Shipping and Delivery Question:
- “Delay”
- “Tracking”
Product/ Service Question:
- “Property damage”
- “Complaint of employee”
- “Complaints about uneven tracks”
Employment Question:
- “Railroad jobs”
- “Payroll”
Staff Question:
- “Customer service”
Payments and Charges Question:
- “Change direct deposit”
Other Question:
- “Train sitting on tracks too long”
- “The average trips per week the train comes through Beaverdam , Va”
- “Hiring process”
Compare CSX Customer Service To
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