Contact CSAA Insurance Group Customer Service
CSAA Insurance Group Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 222-4242
Customer Service:
-
1 (800) 922-8228For Evidence of Insurance
-
1 (800) 207-3618Texting Service
Headquarters:
-
1 (925) 279-2300
CSAA Insurance Group Emails:
Accessibility
Policyholder Relations Team
Business Customer Service
Field Product Consultant
Customer Service
For Evidence of Insurance, For Policyholders, Supplier Diversity
CSAA Insurance Group Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
CSAA Insurance Group Customer Service Rating
5 out of 5
Contact Method Distribution
79% phone, 21% email
Most Popular CSAA Insurance Group Phone Number
1 (800) 222-4242
Most Popular CSAA Insurance Group Email Address
iibhomeownersmortgage@csaa.com
Average Calls duration
15 seconds
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
View full overview ›
CSAA Insurance Group Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| CSAA Insurance Group Customer Service Rating | 5 out of 5 |
| Contact Method Distribution | 79% phone, 21% email |
| Most Popular CSAA Insurance Group Phone Number | 1 (800) 222-4242 |
| Most Popular CSAA Insurance Group Email Address | iibhomeownersmortgage@csaa.com |
| Average Calls duration | 15 seconds |
| Overall Customer Sentiment | Mostly satisfied |
| Common Reasons for Contact | Product/ service and request for information |
| Issue Resolution Rate | Low (33% reported full resolution) |
Call Volume by Day
Contact Information
CSAA Insurance Group Website:
CSAA Insurance Group Help Center:
Corporate Office Address:
CSAA Insurance Group
3055 Oak Road
Walnut Creek,
California
94597
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Mailing Address:
Attn: Policyholder Endorsement Department
PO Box 22221
Oakland, CA 94623-2221
Summary of CSAA Insurance Group Customer Service Calls
11
TOTAL
CALLS
CALLS
00:15
AVG CALL
DURATION
DURATION
33%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CSAA Insurance Group?
Product/ Service Question:
- “Of insurance”
- “Evidence of insurance”
- “Insur policy edit”
Request for Information Question:
- “Have a question”
- “My car was stolen and wanted to get ahold of the adjuster signed to it was hard to speak with him I needed questions answered”
Other Question:
- “Nobody answering emails…import”
- “Claim problem.”
- “CLAIMS”
Compare CSAA Insurance Group Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
CSAA Insurance Group