Agents look out for themselves and not the customer. Wasn't informed of additional bonuses/perks that would've saved additional $ and only the reps can view and access.
The rep I inquired to attempted to again mis-inform me that the cruise lines sends out notifications of additional discounts, which they do not (specifically MSC in this case). The reservation/booking was made thru Cruises Only, so why would the cruise line notify the customer directly?Though the discount (5+5 Voyage) was confirmed, valid and has been in place, they refused to honor or compensate, due to the fact that I had already paid off the cruise (after my own attempts to seek additional savings/bonuses) several weeks earlier that the final payment due date.
Cruises only guarantee is *** and obviously doesn't apply when attempting to deceive and rack in extra profit. Will not do business w/ them again!
Product or Service Mentioned: Cruisesonly Cruise Booking.
Reason of review: Pricing issue.
Monetary Loss: $61.
Preferred solution: Price reduction.