Round Hill, Virginia
Not resolved

castle rock, CO location.Was told I had to be there by 3pm or all well.

Related: Cruise America - DON"T RENT FROM Cruise Am

Rental agreement said 4pm. I was flying into Denver was nervous about delays. Asked if anyone could stay late for pick and was told no. This was a Saturday and they weren't open again till Monday.

I'd be out of luck for 2 nights of my rental. They were completely unwilling to even fathom helping me if we were late. Rv had dents, scratches and tears on all sides of it. Was told outside had to be cleaned prior to drop off and "there's a car wash up the road".

Never heard of that before. I know inside needed to be clean but outside.

Come on.Horrible customer service and won't rent from again.

Review about: Cruise America Rv Rental.

I didn't like: Customer service.

Review #679365 is a subjective opinion of a user.

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PRODUCT OR SERVICE Cruise America Rv Rental
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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