Contact CrowdStrike Customer Service

Like the published helplines, there are several official emails for consultation. Consumers requesting general information about the company's services and policies can write to info@crowdstrike.com. The CrowdStrike email cs-collections@crowdstrike.com is for accounts receivable inquiries. Those with specific issues and complaints can consult the customer service team at support@crowdstrike.com. To send your feedback or report product or security vulnerabilities, use bugs@crowdstrike.com to reach CrowdStrike support during business hours. The company also has a corporate incident response and abuse team that handles cybersecurity incidents at csirt@crowdstrike.com. When emailing the agents, users must select the most relevant address, depending on the reason for consultation, to get directed to the correct department.

The company was previously headquartered at 150 Mathilda Place, Suite 300, Sunnyvale, California, but relocated to Austin, Texas, in December 2021. CrowdStrike's address for its headquarters is now 206 E 9th Street, Suite 1400, Austin, TX 78701, United States. Clients consulting the CrowdStrike office must have a genuine reason to discuss with the business agents, such as a confidential or sensitive issue. Those with general queries and concerns can also arrive at the head office with an appointment. However, that might not be feasible if the problem is urgent.

CrowdStrike support is available Monday through Friday between 8:00 AM and 8:00 PM EST (excluding US holidays). However, the response times can vary for different requests. For instance, users seeking general information and help can be efficiently assisted. Meanwhile, technical issues are resolved within one business day. Those consulting for critical matters receive a response within one hour.

The best way to seek online assistance is to visit the Support portal on the CrowdStrike website and log into your Falcon account to create and manage support cases. Users can also access the knowledge base for troubleshooting and technical documentation. This portal is available to all customers and is the technical assistance hub. Clients can also subscribe to technical alerts and release notes on this platform. CrowdStrike support also provides real-time assistance via live chat between 6:00 AM and 6:00 PM Pacific Time on weekdays. Those requesting more detailed information, including regional phone numbers and additional resources, can visit the Contact Us page on the website.