Cricket Wireless - Awful customer service, misleading auto-pay terms, conflicting payment due dates

166 of 468 Cricket Wireless reviews

I signed up with Cricket on February 3rd.The day after, I signed up for their Auto-pay feature, selecting the 3rd of every month as my payment due date.

I received a text March 1st saying that my card would be charged the next day. Confused as to why this would be, I logged into my account online and it stated I still had 2 days left to make my payment, payment due date was March 3rd. So I didn't worry about it. However, when I woke up today, I saw that my card was indeed charged a day early and now I have an overdraft fee.

I called customer service and explained the confusion. They told me they were not willing to do anything; that I was the source of the problem! I said, "Your website is telling me right now that I have ONE DAY LEFT to pay (caps are exact words from their site)" but you're saying that, "No, actually that's not true. We actually can take it out today".

I said that this information is obviously conflicting and if they can't present their due dates clearly to their customers, then any issue arising from a discrepancy is their responsibility to rectify. The representative then told me I was the one who was confused and that we had nothing further to discuss. I am beyond infuriated. Only had this service for one month and this is the type of policies they engage in.

Disgraceful.I should be refunded $35 for the overdraft fee that I incurred due to this issue.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Billing Practices
Website
Diversity of Products or Services
Customer service

  • What I liked
    • Phone price
    • Plan price
  • What I disliked
    • Misleading policies
    • Pricing discrepancies
    • Manager insulted and blamed me
    • Poor customer service
    • Unclear payment due dates

Reason of review:
Problems with payment
Preferred solution:
Credit account with $35.00, the amount of the bank overcharge I incurred due to conflicting payment terms on their website, texts and telephone customer service
Monetary loss:
$35
Product or service
Cricket Wireless Billing Department
Review category
Telecommunications
review #801482

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166 of 468 Cricket Wireless reviews

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