Resolved: Craftmatic Adjustable Beds Bed Review from Jersey Shore, Pennsylvania
I have paid there repair fee twice now $175 per.and paid for a power down box $136. Bed is yr old and still does not work..over 2 weeks now and waiting for another repair appointment and the tech manager mike for craftmatic is very rude and even hangs up on the repairman contracted to do craftmatics repair..so dissatisfied with this company.86yr old uses this bed..needed the bed and its sti broke.you ask for corporate vp or president and get nothing...so wrong so frustrated thiz company is bad ..but there were two ladies nancy tried to help me..2
$2646 for what
Reason of review: Poor customer service.
Location: Jersey Shore, Pennsylvania
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I'm having the same problem and can't get it resolved. My bed stopped working 14 days ago and I bought the power box for 136 dollars but that didn't work either.
The surface is horrible.
They never get back to me and when u get someone they hang up. I don't know what to do
Call the 866 number put extention 5030 woman named Danai....that is how I got my problem resolved..power box was not the problem..motor burned up..and she got me a whole new bed ..and the *** bed I bought was from older model not made any more..ticked me off..and they sold that to me..u have to take no ***..have all your dates and payments and who talked to and hung up on.and write letter to corporate office in Florida
As of April 28th my craftmatic power bed issue is resolved , shame it took weeks and a registered typed written letter with all my facts, dates and details to resolve it,, but it is over and a whole NEW twin bed was delivered,,