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2.3

Please read your warranty because although it says 15 year and lifetime warranty, it also says pro rata and craftmatic will use that to weasel out of helping you. I bought my bed in 2004 and have been very happy with it.

I have one of the older models. But the mattress is supposed to be soft on one side and firm on the other but now you can't tell which side is which. Stared trying to contact craftmatic and the first person i reached offered to sell me a mattress for $1500. The next person sent me to through several people, one who tried to tell me my warranty was only good for 10 years until finally the last guy said he would sell me a mattress for $2500 but upgrade me to the new system for free.

I told him i didn't want the new system because i have seen too many people talking about how they break.

He called back with a lower price and i told him that i was a disabled veteran and couldn't pay all the money at once. He told me call back when you get the money, no heart, no sympathy, it's all about money to CRAFTMATIC.

Reason of review: Bad quality.

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I've had my craftmatic adjustable queen size bed since July 2005. The staff there is very rude and no help to you unless you are purchasing a bed.

I have been trying to get a tech. to remove and repair the motor at the foot of the bed since 2010. No return calls from service.

Right now I'm in the market for a new mattress. They will give cost and that changed three times for service tech and parts.

I would not recommend crafmatic to anyone (friend or enemy.

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