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Contact Crafters Companion Customer Service

How to Reach a Person at Crafters Companion

Verified Contact Information

Toll-Free Number:

  • 1-800-399-5035
    Privacy Inquiries
Call customer service
Send Message

Customer Service:

  • 1-714-630-2444
    United States
  • +44 138 866 3251
    United Kingdom

Legal:

  • +44 345 404 0506

Crafters Companion Emails:

Business Customer Service
Trade Partnerships
Customer Service
Orders, United Kingdom
General Info
United Kingdom
Jobs/ Career
info@crafterscompanion.com
USA

Crafters Companion Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Crafters Companion Phone Number
1 (800) 399-5035
Average Calls duration
1 minute
Most Popular Crafters Companion Email Address
customerservices@crafterscompanion.co.uk
Issue Resolution Rate
Low (11% reported full resolution)
Contact Method Distribution
72% phone, 28% email
Common Reasons for Contact
Product/ service, return/ replace, shipping and delivery
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Crafters Companion?

Most Popular Number:

(800) 399-5035
Privacy Inquiries
Total calls: 16 Issue resolved: 1 Last call: Apr 24, 2026

The Crafters Companion phone number to get in touch with the customer service team in the US is (714) 630-2444. Customers from the UK can contact support representatives at +44 (138) 866-3251. You can call these helplines whenever you have questions about the company’s products, tools, and crafting materials. The customer care agents will also inform you about promotions, discounts, and gift cards, and offer general crafting advice or guidance on using their products. You can also use this number to request assistance placing new orders or checking stock availability. Returns, refunds, and exchanges can be discussed over the phone as well if there are issues with the order.

The Crafters Companion email address for general questions and information requests is info@crafterscompanion.co.uk. You can use it to learn more about the products, crafting materials, availability, promotions, and gift cards. If you want to get in touch with the customer service team to share your feedback, concerns, and suggestions, write to customerservices@crafterscompanion.co.uk. The customer relations experts will consider your comments and email you back to provide the required information and instructions to resolve your issue. The same email can be used for the Privacy Policy-related matters. Potential partners can contact the business customer care for the partnership details and requirements at trade@ccglobal-group.com.

The Crafters Companion address to reach the official representatives at the company’s headquarters is Crafter’s Companion Limited, Unit 1, Horndale Avenue, Aycliffe Business Park, Newton Aycliffe, England DL5 6DR, United Kingdom. You can use this address for legal notices, official requests, and other documentation. If you are interested in partnering with the company, you can learn more about the requirements and opportunities at this address. The customer care team is available at this office as well to handle your feedback, complaints, and compliments. The Crafters Companion address for returns is Crafter’s Companion, Returns Department, St Cuthbert’s Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW, UK.

The Crafters Companion customer service hours are Monday to Thursday from 8:30 a.m. to 5 p.m. and Friday between 8:30 a.m. and 4 p.m. GMT. Customers from the US can reach the support representatives via phone Monday through Thursday between 3:30 a.m. and 12 p.m. and Friday from 3:30 a.m. to 11 a.m. EST. You can call the customer care helplines within these hours for general information and assistance with your orders. You can also use the chat feature on the official website if you prefer online communication to phone calls. Alternatively, you can email your inquiry to the customer relations team whenever it is convenient for you if it’s not urgent.

To reach the customer service representatives via the Crafters Companion website, click the Support icon in the bottom right corner of the homepage and provide the required contact information. Describe your issue in the message box to start the conversation, and the customer care agents will respond within business hours Monday to Thursday from 3:30 a.m. to 12 p.m. and Friday between 3:30 a.m. and 11 a.m. EST. You can also scroll the main page to the bottom and select the Contact Us option from the Company section to check available ways to get in touch with the support team, including email link, phone number, and hours of operation.

PissedConsumer Club

Contact Information

Crafters Companion Website:

Crafters Companion Help Center:

Corporate Office Address:

Crafter’s Companion Limited
Unit 1, Horndale Avenue, Aycliffe Business Park
Newton Aycliffe, England DL5 6DR
United Kingdom

Other Info (opening hours):

Other Location:

3959 Temescal Canyon Road,

Corona, CA 92883

United States

More contact details

Summary of Crafters Companion Customer Service Calls

26 TOTAL
CALLS
00:33 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Crafters Companion?

Product/ Service Question:

  • “Make a purchase”
  • “Make purchase”
  • “Problem with signing in our creating new account”

Request for Information Question:

  • “Questions about the white plates. New machine, plates already bending and dies cutting the plates.”
  • “General enquiry”

Shipping and Delivery Question:

  • “Haven't gotten my items”
  • “Shipping”

Return/ Replace Question:

  • “Need a replacement cord for large Crafters Companion cutting machine”
  • “Return item and exchange”

Cards Question:

  • “Missing cc auto ship for card Layout - numbers”

Activation/ Cancellation Question:

  • “Cancel monthly delivery of craft club”

Other Question:

  • “I can order state separate on the enchanted ocean collection and the markers advertise on your launch”
  • “Vendor unable to fulfill order HSN”
  • “Gemini midi”

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