Contact Craft Customer Service

The company has an active customer service team handling user queries and complaints via email at hello@craft.co. Consumers who wish to discuss privacy-related issues or inquiries can contact the relevant department via Craft’s email addresses, privacy@craft.co and security.report@craft.co, during business hours. However, responses to their requests may not be immediate and can take several hours, requiring customers to be patient.

The company headquarters, Craft Machine, Inc., is located at 2055 Lombard St. #470010, San Francisco, California 94123, United States. Users who are unable to receive satisfactory online solutions for their problems can visit the Craft office with an appointment for better service. If that seems inconvenient, they can send a letter to this address for secure and effective communication. However, because it is time-consuming, it is not recommended in urgent cases.

The company has not specified the exact hours for consulting Craft’s customer service. Therefore, users with non-urgent inquiries can submit their requests at any time convenient for them, and the agent will respond when available. Those who need immediate help with their problems can consult the self-service resources on the company's official website at any time. However, if visiting the company offices, it is essential to confirm the Craft’s hours for the relevant department to avoid any inconvenience later.

To contact business agents via the Craft website, open it in your browser and head to the Help Center page. Once there, click on “Submit a Request” or use the support link to send a detailed message about your issue. When doing so, you will be required to complete a form by specifying the nature of your inquiry and providing your full name, email, company information, job title, and additional comments. Users must provide all this information accurately so that Craft customer service can assist them more quickly and effectively. They can also browse the website's resources and blog, or follow the company on Facebook, LinkedIn, and X for regular updates.