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Contact Cpl Retail Energy Customer Service

How to Reach a Person at Cpl Retail Energy

Verified Contact Information

Toll-Free Number:

  • 1-844-292-6128
    Main
Call Now
Send Message

Customer Service:

  • 1-866-322-5563
    Existing Customers
  • 1-855-365-7264

Emergency/ Hotline:

  • 1-866-223-8508
    Power Outage & Emergency

Accounting/ Billing:

  • 1-888-329-7906
    Small and Large Business

Business Customer Service:

  • 1-888-925-9115
    Small Business

Business Sales:

  • 1-855-814-7394
    Small Business

Customer Service:

csdirectenergy@directenergy.com
Main
wtucplretailenergy@directenergy.com

Business Customer Service:

customerrelations@directenergy.com

Business Sales:

360directsales@directenergy.com
360DirectTM
privacy@directenergy.com
Privacy Inquiries

Cpl Retail Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Cpl Retail Energy Phone Number
1 (844) 292-6128
Most Popular Cpl Retail Energy Email Address
csdirectenergy@directenergy.com
Issue Resolution Rate
Low (14% reported full resolution)
Cpl Retail Energy Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
99% phone, 1% email
View full overview
PissedConsumer Club

Contact Information

Cpl Retail Energy Website:

Cpl Retail Energy Help Center:

Corporate Office Address:

CPL Retail Energy L.P.
12 Greenway Plaza Suite 250
Houston, Texas 77046
United States

Other Info (opening hours):

CPL Retail Energy Customer Service:

PO Box 180

Tulsa, OK 74101-0180

Cpl Retail Energy Pay by Mail:

CPL Retail Energy

PO Box 180

Tulsa, OK 74101-0180

More contact details

Fax:

1-800-666-8867

How Customers Rate Cpl Retail Energy Support?

5.0 / 5
Good

Based on 66 calls to Cpl Retail Energy customer support through PissedConsumer.com and 1 survey response.

Total Calls
66
Issues Resolved
14%

Why Customers Call Cpl Retail Energy?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 34%
  • Product/ Service 19%
  • Payments and Charges 15%
  • Staff 15%
  • Refund 9%
  • Request for Information 6%
  • Account 2%

Customer Inquiries & Issues

34%
  • "I understand I have unclaimed money with CP&L"
  • "Need to get a new ESI# for an additional night light"
  • "Sparks of fire"

Product/ Service

19%
  • "Power outage"
  • "Outage"
  • "Connection"

Payments and Charges

15%
  • "Billing"
  • "Claim a credit"
  • "To change the bill from landlord to my my name"

Staff

15%
  • "New service"
  • "Provide meter number to restore service on rental house"
  • "Stop service"

Refund

9%
  • "I have a refund for Robert Fry ss 3664"
  • "Refund"

Request for Information

6%
  • "Contact CPL representative on account"
  • "Check on a scam"
  • "Update wire from 100 amp to 225 amp going to house"

Account

2%
  • "Additional Account"

Compare Cpl Retail Energy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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