Contact Country Road Customer Service

Customers who require assistance from the Country Road customer service team can email them at online@countryroad.com.au. Country Road email is ideal for general inquiries, product inquiries, or requests for more information. Including specific subjects and a detailed description of your issue will ensure ease of processing your inquiries and a faster response. Customers are encouraged to contact the Country Road support team using other contact channels for urgent matters.

The Country Road headquarters can be found at Building 2, 572 Swan Street, Burnley, Victoria 3121, Australia. A pre-appointment is required to visit the Country Road head office to establish availability. You can also send written business mail to the mentioned Country Road office. It is preferable to contact the company beforehand to ensure the proper department for your query receives an on-time and effective response.

The Country Road hours of operation are between 9:00 AM and 11:00 PM AEST from Monday to Friday (excluding bank holidays). On weekends, the hours range between 9:00 AM and 7:00 PM AEST. During these hours, customers can use any Country Road contact number to reach out for efficient support. Customers who initiate a live chat with the team should adhere to different operational hours. This Country Road chat feature is available weekdays from 9:00 AM to 10:00 PM AEST. The weekend live chat hours are the same as the time frame for calling the support team. The feature also sends SMS to the Country Road help team. The hours for this are between 9:00 AM and 5:00 PM AEST, Monday through Friday. On weekends, customers can send SMS from 9:00 in the morning to 6:00 in the evening.

To consult the business agent via the Country Road chat, open the company website in your browser and click Customer Service. This directs you to a new page where you are prompted to enter your order number and/or loyalty card number for quick help. Here, customers can initiate a live chat or send sms to the Country Road help team. When matters are urgent, reading the FAQs section and getting help with online orders, delivery, returns, accounts, corporate sales, and more is recommended. Customers can also send direct messages to the team on social media platforms and initiate Country Road chat.