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Contact Country Road Customer Service

How to Reach a Person at Country Road

Verified Contact Information
  • +6 148 586 6828
    Text

Customer Service:

  • +61 180 080 1911
    Australia
  • +6 139 267 1527
    International
  • +6 480 010 5655
    New Zealand

Country Road Email:

Customer Service
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How to Contact Country Road?

How to Contact Country Road?

The company provides customer service through unique Country Road phone numbers for different regions. Australian customers can contact Country Road customer service at +61-180-080-1911, and New Zealand customers can contact at +64-800-105-655. International callers can contact the Country Road team at +61-392-671-527. There is also a text support line at +61-485-866-828 for contacting Country Road customer care. These channels allow customers to contact the Country Road support team and receive assistance with orders, returns, and other service-related issues.

Customers who require assistance from the Country Road customer service team can email them at online@countryroad.com.au. Country Road email is ideal for general inquiries, product inquiries, or requests for more information. Including specific subjects and a detailed description of your issue will ensure ease of processing your inquiries and a faster response. Customers are encouraged to contact the Country Road support team using other contact channels for urgent matters.

The Country Road headquarters can be found at Building 2, 572 Swan Street, Burnley, Victoria 3121, Australia. A pre-appointment is required to visit the Country Road head office to establish availability. You can also send written business mail to the mentioned Country Road office. It is preferable to contact the company beforehand to ensure the proper department for your query receives an on-time and effective response.

The Country Road hours of operation are between 9:00 AM and 11:00 PM AEST from Monday to Friday (excluding bank holidays). On weekends, the hours range between 9:00 AM and 7:00 PM AEST. During these hours, customers can use any Country Road contact number to reach out for efficient support. Customers who initiate a live chat with the team should adhere to different operational hours. This Country Road chat feature is available weekdays from 9:00 AM to 10:00 PM AEST. The weekend live chat hours are the same as the time frame for calling the support team. The feature also sends SMS to the Country Road help team. The hours for this are between 9:00 AM and 5:00 PM AEST, Monday through Friday. On weekends, customers can send SMS from 9:00 in the morning to 6:00 in the evening.

To consult the business agent via the Country Road chat, open the company website in your browser and click Customer Service. This directs you to a new page where you are prompted to enter your order number and/or loyalty card number for quick help. Here, customers can initiate a live chat or send sms to the Country Road help team. When matters are urgent, reading the FAQs section and getting help with online orders, delivery, returns, accounts, corporate sales, and more is recommended. Customers can also send direct messages to the team on social media platforms and initiate Country Road chat.

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Contact Information

Country Road Website:

Country Road Help Center:

Corporate Office Address:

Country Road Group Pty Ltd
Building 2, 572 Swan Street
Burnley, Victoria 3121
Australia

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 11:00pm (AEST)

Saturday - Sunday: 9:00am - 7:00pm (AEST)

More contact details

Summary of Country Road Customer Service Calls

13 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Country Road?

Product/ Service Question:

  • “Regarding one of my towels faulty”
  • “Purchased a jumper over the phone from Perth at Myer. I received it but it’s too small. They won’t return it”

Shipping and Delivery Question:

  • “Tracking a jumoet”
  • “I haven't received a replacement item that was sent to me. The item was the wrong size and colour to what I'd ordered.”

Return/ Replace Question:

  • “Returns”
  • “Change pass word”

Account Question:

  • “Duplicate membership”

Request for Information Question:

  • “Need help with product”

Other Question:

  • “Trying to locate a loved jumper”
  • “Stock availability”

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